New

Pre Service Specialist

Cone Health
United States, North Carolina, Greensboro
Jan 29, 2026
The Pre Service Specialist completes pre-registration and financial clearance functions prior to the patient's arrival for service. This role collects and validates accurate patient demographic and insurance information, obtains pre-certification/authorization as required, and enters all necessary information into the organization's electronic database. Working under direct supervision, this role is also responsible for informing the patient of his/her approximate liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. Essential Job Function Accesses scheduled patient accounts for the purpose of completing the financial clearance process to reduce financial risk by; validating authorization on file, collecting patient liability, identifying needs for financial assistance. Contacts the patient to obtain/validate demographics and insurance information. Collects and accurately documents initial pre-certification/authorization information if available. Ensures the ordering provider office has initiated the process for obtaining a required referral/authorization if not found on file with insurance. Completes insurance verification and eligibility checks and documents patient liability. Communicates issues or potential issues involving customer service and process improvement opportunities to management. Performs other duties as assigned. Education Required: High School Diploma or equivalentPreferred: Associates degree in healthcare administration, medical office admin or related field. Experience Required: 2 or more years' experience in patient access, or a similar healthcare administrative role. Licensure/Certification/Listing