Corporate and Workplace Solutions, On-Site Solutions - Facilities & Hospitality Property Management, Vice President

CORPORATE AND WORKPLACE SOLUTIONS

JOB SUMMARY AND RESPONSIBILITIES

Property Management is responsible for managing the day to day operation of the firms owned and leased real estate assets across the Americas. In addition to managing the operation of existing assets, the team is also focused on enhancing workplace experience, service delivery, process development and reviewing architectural and FF&E design standards in support of new assets. The ideal candidate brings an owner's mindset, treating the portfolio as their own with a focus on stewardship, financial discipline, operations excellence and long-term value creation. The team works closely with the balance of On-Site Solutions, Environmental and Social Governance (ESG), Real Estate Development and Planning teams to deliver solutions that maximize the efficiency and productivity of our people.

This position reports to the Americas Co-Head of Facilities / Americas Head of Property Management and will be responsible for management and oversite of the following:

• Develop and maintain relationships with key client stakeholders at multiple levels within the organization.
• Interact with key OSS stakeholders and clients on timely issue resolution and operational improvements.
• Work with regional and global teams to establish and review property management functions and implement cost effective strategies to meet the firm's business objectives.
• Primary responsibility for evaluating and communicating any risk with potential to impact facility operations resulting from external or internal events, and ensure that appropriate resources and processes are utilized to mitigate risk of business interruption.
• Manage the onsite vendor(s) ensuring that all work is performed in accordance with the firm's policies.
• Analyze contract provisions and requirements to ensure contracts are executed in accordance with outlined service level agreements.
• Develop and manage the annual operations and capital budgets for all facilities relating to property management services.
• Work with the Real Estate Development team in developing property management design and construction standards that provide the basis of requirements for consultants, vendors, and internal stakeholders.
• Act as the Facilities team representative & stakeholder for FF&E requirements for all new construction and expansion activity.
• Participate in real estate planning, design, development and execution of capital projects, including drawing reviews, and selection of sustainable FF&E assets.
• Monitor and analyze key performance indicators to track operational performance and implement corrective actions.

QUALIFICATIONS

• Bachelor's Degree
• 10+ years of relevant Property Management or Hospitality experience in facilities operations or large-scale hotel operations
• 5+ years managing and developing a team
• Strong vendor management and client engagement skills
• Innovative mindset that is acutely focused on improving the workplace experience
• Ability to write reports, develop presentations, and communicate concepts to management personnel is essential
• Strong communication skills
• Proficient with the suite of Microsoft Office software
• Strong communication and interpersonal skills.
• Detail oriented and highly organized.
• Strong customer service skills.
• Skilled in time management and the ability to prioritize tasks.
• Excellent critical thinking and problem-solving skills.