Engineer, Gateway Service Solutions

ROLE DESCRIPTION

The Engineer, Gateway Service Solutions is a key member of the SES Infrastructure, Engineering, & Operations team providing expertise in workflow management & automation supporting new Service Design,

Implementation and Commissioning at SES Gateways. The engineer's activities will include the

active collection as well as definition of technical requirements and processes for implementing

Service platforms. This comprises interface management as well as coordination across multiple

internal teams and customers.

As an Engineer, Gateway Services Solutions, you will be responsible to :

• Design, specify and implement services (Data & Video) at SES Gateway and Teleport locations for High Throughput satellites, Widebeam GEO satellites and MEO satellites and other missions.
• Lead coordination for end-to-end RF service commissioning at global SES Gateway locations across internal teams and customer representatives
• Define, specify and report on Key Performance Indicators applicable to Service Fulfilment and Service Assurance for SES Gateways and Teleports
• Define and lead implementation of Continuous Service Improvements initiatives and monitor results
• Design, specify, and manage the integration of measurement, communications and monitoring and control systems (including Service IOT and M&C Systems)

CompetEncies & QUALIFICATIONS & EXPERIENCE

• Effective organizational skills with high attention to details and multitasking
• Ability to set priorities, be flexible and to deliver under time constraints, to take initiative and to operate without direct supervision
• High sensitivity to clients' needs and capacity to find solutions to complex technical problems and overcome obstacles to deliver a high quality of service
• Effective verbal and written communication skills that include the ability to present highly technical concepts in non-technical terms, and ability to work collaboratively with fellow team members
• Self-motivated and sound aptitude for continuous technical learning
• ASc or BSc degree in Electrical Engineering, Telecommunications Engineering degree or similar preferred
• ITIL Foundations Certification or higher preferred
• Minimum 2 to 4 years' experience in the Satellite communications domain as NOC/Teleport Operator
• Moderate proficiency with MS Office package (Word, PowerPoint, Excel, Visio) required
• Moderate proficiency with Autocad and Excel VBA are an asset
• Fluency in English (oral and written).

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.