VTC Engineer - DHS OSDSS

JOB TITLE: VTC Engineer

GOVERNMENT AGENCY: DHS ICE - OSDSS

POSITION INFORMATION: Full time

LOCATION: Onsite; 500 12^th St NW, Washington DC 20024

POSITION TIMING: ASAP; hiring immediately

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

We are seeking a skilled VTC Engineer to support DHS ICE. In this role, you will lead the installation, configuration, and maintenance of video teleconferencing (VTC) systems, with a focus on Cisco and Polycom technologies across a multi-site environment. You will also serve as a key escalation point (Tier 3) and provide both hands-on technical expertise and user support.

Manage and maintain VTC infrastructure, systems, and configurations
• Provide Tier 3 support, troubleshooting, and problem resolution for VTC-related issues
• Install, configure, and support Cisco and Polycom VTC equipment
• Maintain certificates, apply software updates and security patches
• Assist with project scoping, including cost estimates and bill of materials
• Work collaboratively with internal teams and end-users to ensure high availability and performance of VTC systems
• Communicate complex technical issues clearly to both technical and non-technical audiences
• Ensure conference rooms and A/V systems are fully functional and optimized

• 5+ years of hands-on VTC engineering experience
• Bachelor's degree (or 2 additional years of relevant experience in lieu of degree)
• Expertise with Cisco and Polycom VTC systems in large, distributed environments
• Familiarity with Cisco WebEx and Cisco Control Hub
• Solid understanding of SIP, H.323, and other video/voice networking protocols
• Experience with IP/ISDN video gateways and QoS for voice/video
• Knowledge of A/V equipment used in modern conference rooms
• Strong communication, time management, and problem-solving skills
• Ability to work independently and in a team setting
• Must be able to obtain and maintain a Public Trust clearance

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application foremployment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.