Manager, Clinical & Business Systems | Revenue Cycle

Scheduled Weekly Hours:

Emplify Health is seeking an experienced Manager, Clinical & Business Systems to join our team! The Manager of Clinical and Business Applications will be instrumental in advancing innovation, ensuring high-quality outcomes, and steering the development of applications that enhance organizational efficiency.

The ideal candidate will excel in managing relationships between business operations and information technology, possess experience working collaboratively with Agile teams, and demonstrate a strong ability to mentor and develop high-performing professionals.

This position provides direct oversight of approximately 15 Application Analysts and is responsible for supporting the billing specialty applications with unique regulatory and operations needs and will work as a Business Relationship manager for these applications.

Key Responsibilities:

• Lead and inspire a team of analysts to develop and implement strategic and operational plans for clinical systems, ensuring alignment with industry trends, regulatory requirements, and organizational objectives.

• Recruit, develop, and retain a motivated, high-performing team through effective leadership and engagement.

• Build and maintain strong partnerships with internal departments and external stakeholders to foster collaboration and alignment on key initiatives.

• Leverage business engagement to understand and anticipate organizational needs, exercising business acumen, and creativity to shape demand effectively.

• Enable product and service managers to gain deeper insights into diverse business and geographical requirements, facilitating tailored solutions.

• Communicate clinical products and services clearly to business constituents and fusion teams to ensure alignment and adoption.

• Applicable technology competency completed within six months of hire for technology supported.

• Champion innovation by researching and applying new methodologies, tools, and technologies to enhance learning and system performance.

• Ensure team awareness and focus on strategic priorities to maximize impact and resource utilization.

• Oversee financial management by achieving budget targets, analyzing financial data, and implementing cost-efficient solutions.

• Manage relationships with software vendors and service providers, including contract negotiations, service agreement oversight, and prompt issue resolution.

• Promote a culture of continuous improvement and data-driven decision-making across the organization.

• Track and report on key performance indicators to evaluate the success of initiatives and stakeholder satisfaction.

What's Available:

• 1.0 FTE

• Schedule: Monday-Friday Days

• Location: Remote eligible position for residents of WI, MN, and IA. However, would require willingness to work onsite as needed for business needs. Occasional travel to the Green Bay, WI area throughout the year as well.

• Immigration sponsorship (e.g., H-1B) is not available for this position.

What You'll Need:

• Education: Bachelor's degree or equivalent 3-4 years' education and experience

• Experience: 3-4 years of experience in clinical and business system implementation support or health information management.

• Prior supervisory or teamlead experience preferred.

• Passion for service excellence and continuous improvement

• Strong leadership and team building capabilities

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Employee Discounts and Perks

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Core for all Leaders

• Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff.

• Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management.

• Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees.

• Excellence in Service and Quality-- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.

• Organizational Leadership -- Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested.

• Maintains accountability for implementation of requirements of regulatory agencies

• Serves as liaison to the community

• Duties and responsibilities as defined by specific department (if applicable)

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES:

Mission:

Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision:

Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values:

Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer