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Support Services Representative

Securian
parental leave, paid time off, paid holidays, 401(k), retirement plan
United States, Minnesota, Saint Paul
Jan 29, 2026

** At Securian Financial, the internal title is Business Operations Rep**

Overview:

Operation Support Services serves as an internal support center for work processes involving Individual Life and Annuity products. Associates within this department balance independent work with a team environment in an area that experiences fluctuating volumes, daily time constraints and continual improvements in operational efficiency.

Operation Support Services Representatives provide excellent customer service performing a variety of support activities for Life Policy Administration, Life New Business, Annuity Policy Administration and Annuity New Business. Services including the assembly and mailing of new issue life/ annuity policies and in-force reissue policy pages, advisor and life/annuity image and electronic assembly of facultative Reinsurance cases and address changes.

Work includes:

  • Preparing documents for clients and agents

  • Processing and preparing Annuity Contracts

  • Processing and preparing Individual Life policies

  • Research and composing documents for Financial Professionals

  • Other duties as assigned by Supervisor

Qualifications:

  • Strong analytical skills and attention to detail

  • Good judgment/decision-making skills and organizational skills

  • Strong written and verbal communication skills

  • Willingness to maintain a positive and compassionate attitude in a high volume setting

  • Ability to work independently and in a team environment

The estimated base pay range for this job is:

$15.87 - $27.98

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

  • We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

  • Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

  • Mental Wellness and Disability

  • Pride at Securian Financial

  • Securian Young Professionals Network

  • Securian Multicultural Network

  • Securian Women and Allies Network

  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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