Microsoft D365 Solution Architect - Customer Engagement (CE)

Position Title: Microsoft D365 Solution Architect - Customer Engagement (CE)

Department: Solution Architect

Start Date : ASAP

Location: Remote

About CompQsoft Digital

Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across their operations.

We deliver measurable outcomes by embedding AI into the core of customers people, process, technology driving balanced quality outcomes. Our solutions reduce time-to-value, enhance customer and employee satisfaction, and drive innovation through AI-first strategies.

We partner with Microsoft by delivering AI-driven business transformation solutions built on Microsoft technologies such as Azure, Dynamics 365, Microsoft 365, and the Power Platform. Our goal is to help customers modernize operations, enhance customer engagement, and drive innovation through Microsoft's cloud and AI offerings.

Role Summary:

The Solution Architect - Dynamics 365 Customer Engagement (CE) is responsible for leading the design and delivery of customer-centric CRM solutions using Dynamics 365 Sales, Customer Service, Field Service, Marketing, and Power Platform. This role focuses on aligning business goals with modern, scalable CRM architectures that drive customer experience, productivity, and data-driven insights.

Key Responsibilities

• Define solution architecture for Dynamics 365 CE implementations and enhancements
• Design customer journey solutions across Sales, Service, Marketing, and Contact Center scenarios
• Lead integration architecture with ERP, marketing platforms, contact centers, and third-party systems
• Establish data model, security roles, and governance frameworks
• Guide Power Platform usage including Power Apps, Power Automate, and Power BI
• Lead design workshops, architecture reviews, and technical decision making
• Support presales activities including demos, estimates, and solution proposals
• Ensure solutions align with Microsoft best practices and roadmap

Required Qualifications

• 8-10+ years of CRM experience with 5+ years on Dynamics 365 CE
• Strong functional and technical knowledge across Sales, Customer Service, and Power Platform
• Experience leading enterprise CRM implementations
• Strong stakeholder management and communication skills
• Experience using Azure DevOps (ADO)
• Experience delivering projects via hybrid waterfall/agile methodologies including Scrum

Preferred Skills & Experience

• Experience with Omnichannel, Contact Center, or AI-powered service solutions
• Power Platform certifications (PL-200, PL-600)
• Experience with Azure integration and Dataverse

Technical Expertise

• Expert-level knowledge of Dynamics 365 CE architecture, including Sales, Customer Service, Field Service, Marketing, and Omnichannel
• Deep understanding of Dataverse data model, security roles, business units, and governance structures
• Expertise in Power Platform (Power Apps, Power Automate, Power BI) solution design and ALM
• Experience designing API-based integrations with ERP systems, contact centers, marketing automation, and third-party platforms
• Knowledge of Omnichannel for Customer Service, digital messaging, and contact center integrations
• Ability to design scalable automation workflows, business rules, and low-code solutions
• Strong understanding of environment strategy, managed solutions, and DevOps pipelines
• Experience implementing AI-powered capabilities (Copilot, Customer Insights, predictive insights)
• Proven capability to design secure, compliant, and highly available CRM solutions

Deliverables & Expectations

• CRM solution architecture and design documentation
• Customer journey maps and data models
• Integration and automation frameworks
• Deployment and optimization plans

WHY CUSTOMERS CHOOSE DIGITAL COMPQSOFT:

• 28 years of experience in delivering complex IT Services & Solutions
• Microsoft Partnership heritage ?
• Thought Leadership - Excellent customer references.
• Execution Focus - High quality while being very cost effective?with
  blended mode.

CompQsoft Digital is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Employee is required to travel to business and customer locations, locally and/or nationally up to 20-30%.