Revenue Cycle Medical Billing Self-Pay Call Center Patient Advocate

Revenue Cycle Medical Billing Self-Pay Call Team - Patient Advocate

Location: Remote or On-Site

Hourly Pay: $17.50

(this position is bonus eligible)

Training Schedule: Mo-Fr 8am-5pm Central

Work Schedule: Full-Time/40 hrs, Tu-Fr 10am-7pm; Sa 8 hrs

JOB SUMMARY

The Revenue Cycle Medical Billing Self-Pay Call Team - Patient Advocate is responsible for ensuring proper documentation for accurate patient billing along with providing empathetic and professional customer service in an active call center environment.

Work Schedule Details:

Tuesdays - Fridays late shift 8 hours between 10am-9pm Central

Saturdays flex 8 hours between 7am-7pm Central

ESSENTIAL FUNCTIONS/DUTIES

• Take inbound calls assisting customers with billing inquiries
• Make outbound calls to validate active insurance coverage
• Collect outstanding balances
• Assist customers with Compassionate Care applications
• Document billing activity accurately
• Float into all areas of patient billing activity

• Calculate numbers, correct entries, and post to records
• Gather data, compile information, and prepare reports
• Use independent judgment and to manage and impart confidential information
• Prepare routine administrative work
• Records maintenance

QUALIFICATIONS

Required Experience:

• A minimum of one (1) year working in a call center environment
• Minimum of one (1) year of customer service experience
• Ability to work independently or as an active member of a team
• Must possess empathic and professional written and verbal communication skills
• Knowledge and experience of computers and related technology, at an intermediate level

Preferred Experience:

• Healthcare/Revenue Cycle billing experience
• Knowledge of health care billing compliance regulations (basic)
• Knowledge and understanding of payor Explanation of Benefit (basic)
• Collections experience
• Sales experience
• Excellent internal and external customer service skills

Preferred Education:

• High school diploma
• GED
• Or significant, relevant work experience