Assistant General Manager/F&B Hotel

Position Title: Assistant General Manager

Reports To: General Manager

FLSA Status: Exempt

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES:

Under the direction of the General Manager, the Assistant General Manager is responsible for management/supervision of day-to-day front and back of house operations of the hotel including Front Office, Housekeeping/Maintenance, Breakfast and Gift Shop to ensure guest satisfaction, revenue maximization and cost control.

RELATIONSHIPS:

This position reports to the General Manager, retains relationships with peers and all other departments within the company, maintains relationships with current and prospective guests, and maintains relationships with suppliers, vendors, and others serving the Company or the hotel.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Please note that the essential job functions listed here are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised. Other duties may be required and assigned from time-to-time.

• Develops, modifies, maintains, and enforces company and hotel standard operating policies, procedures and manuals.

• Ensures the highest quality control of in-room, public area, breakfast and guest service standards.

• Hiring, scheduling, coaching, and discipline of employees.

• Maintains employee personnel files, verifies for accuracy and transmits new hire paperwork, benefits, payroll status changes and discipline paperwork to Human Resources.

• Responsible for training and development of employees.

• Operations liaison/coordinator between Front Office, Housekeeping, Maintenance, Breakfast, Valet, Restaurant and Sales/Event functions.

• Monitors BEO functions, staffs accordingly, processes banquet event consumption and banquet checks post-event.

• Ensures appropriate staffing for group arrivals and departures, pre-con/group resume details communicated.

• Administrator of hotel PMS system including but not limited to: Inventory Management, Group Coordination with Sales, rate set and rate plan loading/maintenance, user maintenance, IT support ticket liaison.

• Administrator of key control system including user and physical lock maintenance.

• Administrator of credit card processing including user maintenance and reconciliation.

• Maintain Back Office interfaces, hotel key control, safety & security manuals, emergency equipment and procedures.

• Responsible for coordinating deep cleaning and preventive maintenance schedules including rooms, public areas, carpets, air filters, ice machines, exterior windows, grease trap cleaning and pest control.

• Submits and follows-up on repair work orders to maintenance and/or maintenance contractors as applicable.

• Responsible for purchasing hotel supplies including office, rooms, breakfast and retail items.

• Ensures current employment law posters, first aid kits, hand washing signage and other required equipment is present in its proper location, secure and accessible to all staff.

• Purchases and distributes employee uniforms, nametags, timecards, access keys, parking passes and system usernames (if applicable).

• Responsible for month-end inventory and reconciliation of supplies and accounts including housekeeping, breakfast and gift shop supplies.

• Maintains nightly audit packs, reviews for and corrects discrepancies and ensures parking and restaurant revenues are posted and accounted for correctly.

• Reconciles petty cash bank and submits for reimbursement monthly.

• Prepares and makes daily bank and change order runs.

• Position requires primarily working weekends, some nights and holidays.

• Other duties as assigned by General Manager.

JOB QUALIFICATIONS:

• College degree or 3+ years of hotel management experience required.

• AGM/Operations Management experience in a hotel of similar level preferred.

• Group sales experience preferred.

• Primarily will work weekends, some nights and holidays required. Flexibility is a must.

• Positive, team focused, guest service centered leadership attitude.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical demands commonly associated* with the performance of the functions of this job. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, climb, lift, push, pull, stoop, reach, handle, and write. The employee regularly communicates with guests. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 30+ pounds. The physical demands described here are representative of those must be met by an employee to successfully perform the essential functions of this job.

Environmental/Atmospheric Conditions: Environmental/atmospheric conditions commonly associated with the performance of this job.

While performing the duties of this job, the employee will endure inside and outside conditions.

Gorman & Company is a Equal Employment Affirmative Action Employer.