Customer Service Leader

We are looking for an experienced Customer Service Leader/ Supervisor to manage and support a Customer Service team delivering B2B support for clients in the automotive sector. This role focuses on people supervision, operational coordination, and ensuring stable, high-quality service delivery.

Scope:

• Lead, coordinate, and support a Customer Service team

• Act as a point of escalation for customer and operational issues

• Ensure Customer Service Operating System (OS) is implemented and followed in daily operations

• Ensure compliance with work instructions and DBS procedures within the Customer Service area

• Execute OSAs and cooperate with the MPC Team to define and follow up on action plans

• Organize and coordinate Customer Service Team as needed

• Support the use and continuous improvement of IT tools used by the Customer Service team

• Drive basic process improvements to increase efficiency and customer satisfaction

Experience:

• Proven experience in leading or supervising a customer service team

• Experience in a B2B customer service or operational environment

• Automotive industry experience is strong advantage

• Fluent working knowledge of SAP and MS Office (especially Excel)

• Very good command of English (written and spoken)

• Strong people management, communication, and organizational skills

• Ability to prioritize tasks and manage daily operations in a dynamic environment

• Hands-on, pragmatic, and solution-oriented approach

• Fluent English/ C1

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv?

• Well-Being Program that includes regular webinars, workshops, and networking events

• Hybrid work (min. 47 days/yr of remote work, flexible working hours)

• Employee Pension Plan paid by the employer and Employee Capital Plan

• Access to Multisport card

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones

Apply today, and together let's change tomorrow!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.