Administrative Assistant I
 Aqua, Inc. | |
 United States, North Carolina, Fayetteville | |
| 6902 Sandridge Drive (Show on map) | |
 Feb 02, 2026 | |
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Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team! About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. ESSENTIAL DUTIES: - Prepare correspondences, including reports and meeting minutes and distribute via e-mail, fax, overnight shipping, etc. - Maintain general files and records Responsible for charging out inventory and assisting in the annual physical inventory count Direct telephone calls and messages, make copies, distribute mail and order supplies - Responsible for the operation and maintenance of office equipment, cleaning contractor, security system and building maintenance - Responsible for various financial duties for the division including processing of invoices, bank deposits, preparation of purchase orders, credit card statements, claims processing, bulk water invoicing, monthly financial close and other financial duties as assigned - Utilize SAP for transaction processing, reporting, and financial management tasks - Monitor accounts receivable, track unpaid invoices, and follow up on discrepancies. - Assist in system audits, ensuring data integrity and compliance with existing procedures - Enter and edit payroll for division employees Local contact for workers compensation claims processing and other benefits and human resource issues - Coordinate and schedule division activities including, but not limited to, employee meetings, community events and other division public-relation initiatives - Responsible for all new customers: Application process, processing loan applications, creating new accounts and setting appointments - Responsible for coordination and record keeping for the Cross Connection Control Program. -Responsible for providing back up to the Field Supervisor with various tasks including but not limited to scheduling work orders, customer inquiries and field locates. - Also responsible for backing up the State Customer Service Representatives when requested. - All other duties as assigned. SPECIAL EDUCATIONAL OR QUALIFICATIONS: - High school graduate or GED equivalent. Ability to maintain confidentiality - MS Office experience, including word, excel and PowerPoint presentation skills. - Ability to schedule meeting, prepare agendas and screen calls. - Excellent typing and computer skills including proficiency in word processing, spreadsheet, database, and e-mail applications, and have the ability to gain proficiency in company technical software such as CIS-Banner, ServiceLink, Lawson and Powerplant, SAP - Must demonstrate ability to organize and complete multiple activities simultaneously - Self-starter who can operate with little supervision - Must have the personality, articulation (both spoken and written) and characteristics necessary to communicate effectively with customers, all levels of management, employees, regulatory agencies, government officials and vendors - A minimum of one-year relevant experience - Maintain Notary License* EDUCATION: High School Diploma (or GED); completion of college coursework is a plus Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
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