IT Support Technician

Key Responsibilities:

• Provide first-line technical support for hardware, software, and network-related issues; escalate complex problems to senior IT staff as needed
• Deliver remote and in-person support to employees across multiple office locations
• Configure and deploy workstations, software, peripherals, and user accounts
• Support onboarding and offboarding processes, including provisioning/deprovisioning of user access and systems
• Document standard procedures, contribute to internal knowledge bases, and maintain asset records
• Assist with staff training on tools, best practices, and IT policies
• Contribute to larger IT initiatives, system upgrades, and infrastructure projects
• Provide support during security assessments and audits
• Ensure compliance with organizational IT standards and protocols

Required Skills:

• High School Diploma or equivalent required; Associate degree or relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) strongly preferred
• 1-3 years in a help desk or technical support role
• Strong troubleshooting skills across Windows/Linux/iOS environments
• Experience supporting MS Office Suite
• Familiarity with basic networking concepts and diagnostics
• Ability to install and replace hardware components and peripherals
• Strong customer service skills
• Logical thinking and effective problem-solving skills
• Strong time management skills
• This position requires either a US Person or a non-US Person who is eligible to obtain any required Export Authorization

Desired Skills:

• Experience with ticketing systems (e.g., Zendesk, Jira) and remote support platforms
• Knowledge of NIST and CMMC cybersecurity standards
• Exposure to automation tools (e.g., scripting, Group Policy Objects)
• Industry certifications such as Microsoft, Cisco, or CompTIA

Physical Requirements:

• Ability to lift up to 40 lbs (computers, monitors, UPS units)
• Willingness to crawl under desks or access wiring closets as needed
• Comfortable using ladders to reach equipment up to 20 feet above ground level

Compensation Information

Base Salary Range: $ 60,000- $ 70,000 (Annually)

Please note, this is the expected compensation however, ESCO Maritime Solutions considers many factors in determining compensation prior to office, such as: responsibilities and scope of role, candidate's work experience and education related to position, applicable certifications or trainings, business and market conditions.

Eligibility for benefits begins on the first day of employment to include 401k, PTO, Medical, Dental, Vision, Stock Purchase Program, Life insurance and Disability!