Residential Treatment Supervisor II 61315.49+ DOE

Make a difference with VOA Oregon! For over 125 years, Volunteers of America Oregon has been dedicated to serving the most vulnerable members of our community. Through our programs in behavioral health, addiction treatment, reentry services, and support for children and families, we provide life-changing services that promote safety, healing, and empowerment.

Join a mission-driven organization that truly values its employees! This is a full-time position with excellent benefits, including:

Comprehensive health coverage - medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck

Financial protection - life insurance, short- and long-term disability insurance

Retirement security - 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation

Work-life balance - a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third

Upfront sick leave - 80 hours of front-loaded sick time (prorated in the first year), which resets annually on January 1

Paid holidays - 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them

Student loan forgiveness - As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments.

Additional perks - flexible spending accounts, an employee assistance program, and other voluntary benefits and discounts

At VOA Oregon, you'll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!

Position Close Date 2/17/2026

Job Summary

The Residential Treatment Supervisor II (RTS II) is a residential leadership role responsible for the overall coordination, supervision, and quality assurance of residential milieu operations within the Men's Residential Center. This position ensures a safe, structured, trauma-informed, and recovery-oriented environment while supporting consistent implementation of residential policies, medication management protocols, client accountability systems, and staffing practices. The RTS II ensures effective day-to-day operations, staff development, and adherence to regulatory and organizational standards. Working in close partnership with Program Leadership, Clinical leadership, Operations, and Facilities, this role serves as a key connection between residential services and treatment delivery, with responsibility for medication room oversight, safety systems, and residential milieu compliance functions.

Education & Experience

• At least three years of experience working in residential substance use disorder or behavioral health settings, including experience with co-occurring disorders and justice-involved populations.
• At least two years of supervisory or lead experience supporting frontline residential or milieu staff.
• Experience supporting medication management processes in a residential setting, including oversight of medication distribution, counts, documentation, and protocol compliance.
• Experience working within regulatory frameworks applicable to residential treatment programs, including OARs, HIPAA, 42 CFR Part 2, and contractual requirements.
• Experience with electronic health records and data systems used for documentation, incident reporting, and compliance tracking.

Certificates, Licenses, and/or Registrations

CPR/First Aid certification within 60 days of hire and a valid driver's license.

Essential Job Duties

• Oversees daily residential operations to ensure a safe, structured, and recovery-oriented milieu that supports client stabilization, accountability, and engagement in treatment.
• Provides direct supervision and coaching to Residential Treatment Supervisor I to ensure consistent real-time management of Residential Aides and effective shift coverage.
• Supervises, trains, and supports Residential Aide staff to ensure adherence to residential policies, trauma-informed practices, and program expectations.
• Ensures appropriate Residential Aide staffing coverage across shifts, including coordination of schedules, on-call response, and coverage planning to maintain 24-hour residential operations.
• Oversees residential medication management systems, including supervision of medication distribution processes, medication room operations, counts, logs, audits, and coordination with clinical and medical staff to ensure protocol compliance and client safety.
• Partners with medical, clinical, and other stakeholders to address medication discrepancies, storage concerns, documentation issues, and staff training needs related to medication handling.
• Ensures consistent implementation of client accountability systems, including rule enforcement, incident response, disciplinary processes, and documentation standards.
• Provides oversight of residential drug and alcohol testing procedures, ensuring proper chain-of-custody, documentation, and staff adherence to policy.
• Responds to and supports resolution of client crises and safety incidents, coordinating with clinical leadership and program leadership as needed.
• Monitors residential documentation practices, including shift notes, medication records, incident reports, and safety logs, to ensure accuracy, timeliness, and regulatory compliance.
• Collaborates with Program Leadership to support budget development and adherence related to residential operations, supplies, staffing, and facility needs.
• Coordinates with Program Leadership, facilities, and organizational operations on safety planning, sanitation standards, inspections, and facility improvement projects to maintain a compliant and functional environment.
• Serves as an operational liaison between residential services and treatment teams to promote communication, continuity of care, and alignment between milieu and clinical goals.
• Leads hiring, onboarding, performance management, and corrective action processes for residential milieu staff.
• Maintains on-call availability for residential operational issues, including staffing, safety, and medication-related concerns.
• Assumes delegated leadership responsibilities in the absence of Program Leadership to ensure continuity of residential operations.
• Performs other duties as assigned to support program operations and organizational needs.

Knowledge, Skills, & Abilities

• Knowledge of residential treatment program operations, including the role of the therapeutic milieu in supporting stabilization, accountability, and engagement in substance use disorder treatment.
• Knowledge of medication management systems in residential settings, including medication distribution workflows, documentation requirements, storage standards, and audit processes.
• Knowledge of trauma-informed care principles and how they apply to residential supervision, staff coaching, crisis response, and rule enforcement.
• Knowledge of confidentiality, privacy, and regulatory requirements applicable to residential treatment programs, including HIPAA, 42 CFR Part 2, and relevant Oregon Administrative Rules.
• Knowledge of client accountability systems, including incident response, disciplinary processes, and grievance handling within residential treatment environments.
• Knowledge of staffing models, scheduling practices, and supervisory coverage requirements necessary to maintain 24-hour residential operations.
• Knowledge of safety, sanitation, and facility operations standards applicable to licensed residential treatment facilities.
• Skilled in supervising and coaching frontline residential staff and first-level supervisors to ensure consistent application of policies, procedures, and trauma-informed practices.
• Skilled in overseeing medication management processes, including monitoring medication counts, reviewing logs, identifying discrepancies, and initiating corrective actions in collaboration with clinical and medical staff.
• Skilled in reviewing residential documentation, including shift notes, medication records, incident reports, and safety logs, to ensure accuracy, timeliness, and compliance.
• Skilled in responding to and supporting resolution of emergent situations, including client crises, safety incidents, staffing challenges, and medication-related concerns.
• Skilled in conflict resolution and de-escalation support, providing guidance to staff during high-stress interactions with clients or team members.
• Skilled in coordinating across functional areas, including clinical, medical, facilities, and administrative teams, to support integrated residential operations.
• Skilled in identifying operational risks and implementing practical solutions to improve safety, consistency, and staff performance.
• Ability to maintain a safe, structured, and recovery-oriented residential environment while balancing client needs, staff support, and operational requirements.
• Ability to provide clear direction, feedback, and accountability to staff in a manner that is supportive, consistent, and trauma-informed.
• Ability to interpret and apply residential policies, medication protocols, and regulatory requirements in day-to-day operational decision-making.
• Ability to remain calm, focused, and decisive during emergencies or high-pressure situations, including incidents involving client safety or medication concerns.
• Ability to collaborate effectively with multidisciplinary teams to support continuity of care and alignment between residential and treatment services.
• Ability to manage competing priorities, adjust to changing operational demands, and maintain continuity of services in a dynamic residential setting.
• Ability to model professional boundaries, ethical conduct, and respectful communication for staff and clients.

Other Eligibility Requirements

• Must complete a criminal history background check and receive authorization from the State of Oregon's Background Check Unit.
• Must not be excluded from participation in federal healthcare programs, including but not limited to listings on the Office of Inspector General (OIG) List of Excluded Individuals/Entities and the System for Award Management (SAM) exclusion list.
• Must be legally authorized to work in the United States without sponsorship.
• Must have an active driver's license, current insurance, reliable transportation and ability to meet VOA Oregon's and VOA Oregon's insurer's driver standards.

Travel Requirement

• Up to 20% of work time requires local travel within the Portland metro area. Occasional overnight travel may be necessary for training, meetings, or other business needs.

Supervisory Responsibilities

This position is responsible for supervising 15 or more employees.

Physical Demands & Work Environment

The physical demands described here must be met by an employee while performing the essential duties of this job. The employee is regularly required to sit for extended periods, use hands and fingers to operate a computer and other office equipment, and communicate effectively in person and by phone. The employee may occasionally be required to stand, walk, bend, and lift up to 50 pounds. The position involves frequent movement throughout a residential treatment environment and interaction with clients, staff, and visitors.

Work is primarily performed in a residential treatment and office setting with frequent use of standard office equipment such as computers, phones, and printers. The noise level is generally moderate. Employees in this position may occasionally be exposed to crisis or emergency situations and are expected to maintain safety and professionalism in environments where clients may present with unpredictable or escalated behavior. Occasional travel between program sites and to community locations may be required.

Individuals in this role must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for this position.