Eastern Controls - Customer Service Representative - Edgemont, PA

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

Eastern Controls Inc., a manufacturer's representative partner of Endress+Hauser Inc., is looking for an Customer Service Representative to join their team in Edgemont, PA. The Customer Service Representative role supports our sales teams and customers through accurate order processing, proactive communication, and exceptional service. This role is responsible for order entry, order status updates, basic quoting, and cross-functional coordination to ensure a smooth customer experience from order to delivery.

What tasks will you perform?

• Process customer purchase orders accurately and on time using ERP/CRM systems.
• Review quotes, POs, acknowledgments, shipping details, and payment terms for accuracy.
• Respond promptly to customers and internal inquiries (within two hours).
• Track and communicate order status, ship dates, and delays.
• Provide basic part-number quotes and follow up to confirm customer needs.
• Support sales teams and collaborate with Accounting, Logistics, Production, and Service.
• Participate in special projects and provide backup administrative support as needed.

What do we expect from you?

• High school diploma, associate degree, or equivalent experience.
• Experience in customer service, order processing, or sales support.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office; ERP/CRM experience preferred.
• Customer-focused, organized, and eager to learn.

Company Info

Since 1969, Eastern Controls has been the leading manufacturer representative, distributor, and service provider of process measurement and control equipment serving Metro New York, Eastern Pennsylvania, New Jersey, Delaware, Maryland, Virginia, West Virginia, and Ohio. We are headquartered in Edgemont, PA with two other manufacturing/service facilities located in Virginia and Maryland. Our expertise covers the full spectrum of primary process variable measurements and control. Our strong relationship with our manufacturing partners has enabled us to deliver cutting-edge products and technologies which ensure that your process will run safely, efficiently, and cost-effectively.

Eastern Controls is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.