Executive Support Analyst

Description

Leidos is looking for an Executive Support Analystto support the Air Force National Capital Region Information Technology Services (AFNCR ITS) program, headquartered at Joint Base Andrews.

Active Secret Clearance required to be considered.

AFNCR ITS is an IT Services program supporting several customers within the Department of Air Force (DAF). The program provides a range of IT services, including service desk, walk-up services, Windows deskside support, computer networking and defense, Windows workstation support and maintenance, managed print services, ITSM, Active Directory services, network engineering and administration, video conferencing, among others.

This position will be part of an Executive Support team focused on providing direct IT support to the Senior Leadership Offices and key decision-makers within the Air Force District of Washington (AFDW). Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. Our staff are expected to be able to operate in spaces with senior-level government staff acting with the appropriate level of decorum, customer experience skill, and clear and concise professional communication.

Please note that this "white glove" service may sometimes require after-hours support to be provided.

As a result of the work that our customers do and the pressures of the work they perform, our staff are often asked to provide care with limited visibility into the issues ahead of time. We expect team members to be flexible and able to adjust rapidly, with the strong technical skills needed to identify and resolve issues with limited reach back assistance.

If this sounds like the kind of environment where you can thrive, keep reading!

The types of work a candidate for these positions should expect to perform include but aren't limited to the following:

• Deskside support for senior-level staff dispatched from the Service Desk or via direct contact from Senior Leadership Offices, including residential small-office/home-office (SOHO) spaces.
• Troubleshooting support for hardware, software, printers/peripherals, networking, and mobile devices
• Configuration and deployment of equipment
• Utilizing scripting and automation, under the supervision of senior/engineering staff to facilitate requests from the customer as needed
• Problem solving and Root Cause analysis to identify not just the immediate fix but the underlying cause
• Serving as the liaison for any peer party coordination for residential access, while being able to facilitate external support serving as the principal point of contact within Joint Base Andrews (JBA to ensure prompt resolution

All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to provide visibility and trend analysis for issues impacting senior leadership staff, as well as to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for always keeping tickets up to date.

The technology in use at the Department includes Windows 11 laptops and desktops, Microsoft Office tools, email and collaboration using Office 365, and other typical tools. Experience working on and resolving issues with this type of office IT environment is a must!

Required/Minimum Education & Experience:

• BS with 2+ years of prior relevant experience or an equivalent combination of relevant experience and/or education.
• Extensive knowledge of mobile device (e.g. iPhones) support
• Extensive Office 360 knowledge
• Possession of impeccable behavioral skills
• Previous experience providing IT support to high-level executives and VIPs
• Proven experience providing IT support in a Department of Defense PKI-integrated office environment
• Demonstrated Customer service-focused attitude
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system
• Extensive experience supporting AFDW Platinum customers
• Extensive experience and background supporting mobile devices (e.g. iPhones, computing devices, mobile hotspots, etc...) across unclassified and classified enclaves
• Current Secret clearance, and ability to maintain a Secret clearance
• Security+ Certification
• US Citizenship

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.