Regional Service Operations Manager

Are you a strategic, people-first leader who thrives in complex environments and builds high-performing teams? Atlas Copco seeks a dynamic Regional Tool Management Center (TMC) Manager to lead our Tools and Assembly Systems TMC operations across the region.

In this role, you'll have the autonomy to drive meaningful change, empower leaders, and shape a culture of accountability, innovation, and continuous improvement. You'll oversee TMC Site Managers, Supervisors and Technicians, setting the standard for operational excellence, customer experience, and team performance. This position offers the opportunity to make a visible impact in a fast-paced, growth-oriented organization where leadership, agility, and execution matter.

With a strategic and agile mindset, you can make a significant impact by fostering collaboration, innovation, and a customer-first approach that embodies Atlas Copco's core values. This role requires significant regional travel to customer sites.

How You'll Make an Impact:

• Lead, mentor, and develop Site Managers to achieve financial targets, exceed KPIs, and deliver exceptional customer experiences

• Use performance data to optimize Site Manager deployment, empowering high performers while driving improvement where needed
• Identify, design, and implement process improvements that enhance efficiency, consistency, and operational performance across TMCs
• Assume Site Manager responsibilities at contract locations when needed to ensure operational continuity and standards
• Conduct quarterly internal and external contract performance reviews to ensure compliance, accountability, and service excellence
• Lead the launch of new TMC scopes and oversee seamless transitions to Site Managers
• Develop, manage, and negotiate regional budgets using financial data and forecasts, securing approval through the TMC Operations Director
• Partner with product, service, sales, and distributor teams to build functional alignment and elevate the end-to-end customer experience
• Serve as a visible Atlas Copco ambassador, ensuring every customer interaction reflects company values and reinforces trust

• Flexibility to travel nationally up to 50%
• 5+ years of supervisory experience with a proven record of building and leading high-performing teams
• Strong capability in labor optimization, employee engagement, contract management, and budget ownership
• Demonstrated success in KPI management, operational excellence, and continuous improvement
• Experience in production/manufacturing environments, automation, or assembly tooling operations
• Ability to lead cross-functional collaboration and clearly articulate value to internal and external stakeholders
• Familiarity with fastening tools and torque theory (preferred)
• High School Diploma or GED required; Associate degree in technical or management discipline preferred

At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:

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  • Professional Development: Opportunities for growth, training, and career advancement.
  • Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
  • Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
  • Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
  • Family Support: Paid Maternity & Paternity Leave.
  • Wellness Perks: Gym, Education, and Health Reimbursements.
  • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.