New

MSR (WCC)

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Winchester
Feb 04, 2026
Job Title: MSR CL (WCC)Job DescriptionThis role involves responding to inquiries and requests from members and other individuals within a high-volume, schedule-driven, and structured contact center operation. You will provide information regarding products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. You will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on products and services that may fit their needs to create opportunities for positive member interactions. Responsibilities * Respond to member inquiries and requests in a 24/7 high-volume contact center. * Provide information on products and services with knowledgeable and active engagement. * Perform transactions for various accounts including savings, checking, consumer loans, and IRAs. * Advise members on additional products and services that may suit their needs. * Maintain compliance with policies and ensure high-quality customer service. Essential Skills * Customer service expertise * Proficiency in data entry * Experience handling inbound and outbound calls * Ability to work in a call center environment * Strong policy compliance Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist roles, banking/mortgage, or high-volume retail environments Why Work Here?Join a team serving the financial needs of the military and their families worldwide. As part of the largest credit union in the world, you will have the opportunity to contribute to a mission-driven organization with over 343 branches globally, ensuring a dynamic and impactful work experience. Work EnvironmentThese are remote opportunities requiring candidates to live within 60 miles of Winchester and Tidewater. The contact center operates 24/7/365, providing flexibility to accommodate personal and family life. Shifts are flexible, with scheduled breaks and meal times, and require availability for a 9.5-hour window to manage start and end time variations. Expect to handle back-to-back calls for extended periods, ensuring consistent member service. Job Type & LocationThis is a Contract to Hire position based out of Winchester, VA. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Winchester,VA. Application DeadlineThis position is anticipated to close on Feb 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.