Leasing & Resident Associate

Make an Impact Every Day: Leasing & Resident Associate in Military Housing

Mayroad's mission is simple: create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility are delivered to those whose lives we impact every day.

Our current portfolio features over 4,000 homes across six Air Force installations.

Competitive Benefits:

• Cell Phone Allowance
• Annual Vehicle Stipend: to offset basic wear and tear for work-related travel
• Annual Incentive Bonus*
• Health, Dental, and Vision Plans
• Supplemental Life, Critical Illness, & Accident Insurance
• Company-sponsored Life and (AD&D) Insurance
• Company-sponsored Short & Long-term Disability
• Company-sponsored EAP (Employee Assistance Program)
• Maternity Leave at 100% & Paid and Parental Leave
• PTO (accrual begins on day 1)
• Volunteer Time Off*
• 401(k) program with Company match
• Tuition Reimbursement

Job Summary

The Leasing and Resident Associate is the primary point of contact for residents and prospective residents of Mayroad housing units; initiates and maintains contact with prospective and current residents, including customer service, completion of lease documents, follow-ups on work order requests, marketing, resident events, and preparation for transitions both in and out of resident units.

Essential Functions

• Actively promotes and leases all available units; meets and maintains budgeted occupancy goals by managing the wait list
• Compiles and submits orders for leasing and resident management functions; uses property management software, such as RealPage, and e-mails to submit, track and follow up on work orders.
• Serves as the first point of contact for people calling or visiting the community office; directs individuals to the appropriate resources.
• Plans, coordinates, executes resident events and activities; contacts vendors, obtains supplies, creates, and promotes advertising, and leads the events as needed.
• Assists in recouping outstanding lease and/or damage balances from former occupants before accounts go into default status.
• Coordinates requests for accommodations from residents to Leasing and Resident Manager for approval.
• Performs regularly scheduled neighborhood drive-throughs to identify compliance issues and ensure residents are following the Residence Responsibility Guide and follows up if needed.
• Performs home inspections/walkthroughs prior to each occupancy/move-in to ensure compliance and readiness before handing the property over to the new resident.
• Performs minor touch-up cleaning of homes to ensure homes are move-in ready prior to resident occupancy.
• Performs other job-related duties as assigned.

Required Qualifications

• EDUCATION REQUIREMENT - High School graduate or GED
• 2+ years of experience in property management, customer service, or related industry
• REAL-ID-compliant driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy; Note: Employee will be required to use personal vehicle for on-the-job transportation.

Knowledge, Skills & Abilities

• Familiar with/able to use property management software, such as RealPage, Yardi, Entrata, etc.
• Proficient with MS Office Software, including MS Word, Teams Excel, Outlook.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently without significant oversight of responsibilities.
• Comfortable working and communicating with employees and residents at all levels
• Basic financial skills to ensure proper accounting and documentation of residency management.
• Ability to pass a state and federal background check to obtain access to the installation; ability to pass a 12-panel pre-employment drug test.

Work Environment

While performing the duties of this job, the employee regularly works in an office setting and out in the local community. The role involves routine driving and movement throughout residential areas. Employees may occasionally encounter environmental conditions such as variations in temperature, humidity, and moisture, as well as conditions associated with residential visits and inspection activities.

Physical Demands

The physical demands described here represent those required to perform the essential functions of this position.

This role involves regular use of the telephone and email for communication. Prolonged sitting and frequent use of hands and fingers for tasks such as typing and handling documents are common. The ability to hear and see sufficiently to participate in conversations, receive information, and review documents is expected.

Occasional lifting of up to 30 lbs. may be required. Manual dexterity is helpful for operating standard office equipment such as computers, calculators, and copiers. The position also frequently involves walking, and certain inspections may require the use of personal protective equipment (PPE).

On occasion, tasks may require climbing, balancing, reaching, stooping, kneeling, crouching, or crawling. If any physical requirements present a challenge, the company will engage in a process to determine appropriate support that enables the performance of essential job functions.

EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.