Scotland Prestige Hospitality Manager

Scotland Prestige Hospitality Manager

Be part of something big

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world's top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouet champagnes.

Here in the UK

In the UK, Pernod Ricard is made up of 4 businesses:

• Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio
• Pernod Ricard UK, which markets, sells and distributes our products in the UK market
• Pernod Ricard Global Travel Retail, the global and EMEA home of the group's duty free, air travel and cruises business.
• The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London.

We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, 'conviviality' and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

Your new team

This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.

The scope of Operations stretches from Procurement through conversion (distillation and maturation) and manufacturing (or bottling) to all the downstream Supply Chain activities until the final product is delivered. In addition, Operations play a very active role in Innovation, Talent Development and Operational Risk Management.

Your unique contribution

The purpose of this role is to lead and elevate prestige hospitality across Strathisla and Linn House, ensuring excellence in guest experience, team performance, and alignment with the global prestige hospitality vision.

You will have three main areas of responsibility:

1. Prestige Experience & Guest Excellence

• Lead the design and continuous improvement of immersive, high-end guest experiences aligned with luxury positioning and storytelling.
• Ensure the consistent application of prestige service principles, aesthetics, and rituals across all guest touchpoints.
• Deliver seamless guest journeys that reflect brand values, combining authenticity, refinement, and emotional connection.
• Translate and implement the global prestige hospitality standards and brand strategies within the Scottish Brand Homes.
• Maintain close collaboration with internal and external stakeholders to ensure reactivity, proactivity, and operational excellence.
• Guarantee the consistent application of quality standards and a culture of service excellence.

2. Operational leadership & team development

• Oversee operations across both sites, ensuring day-to-day excellence and an elevated guest experience.
• Act as a driver of sales effectiveness, optimizing revenue, pricing, and occupancy strategies.
• Manage Brand Homes' P&L, ensuring financial discipline and alignment with budget and performance objectives.
• Collaborate with internal departments to maximize synergies, particularly around retail, ultra-prestige offerings
• Ensure adherence to financial targets and cost control while safeguarding quality and guest satisfaction.

3. Strategic insights & representation

• Monitor market dynamics, regional trends, and competitor activity to identify new opportunities and strategic priorities for the Scottish prestige Brand Homes.
• Contribute to the visibility & reputation of Strathisla & Linn House internally and externally within luxury tourism ecosystem.
• Represent the Scottish Brand Homes at key events and act as an ambassador of Pernod Ricard's prestige hospitality

Who you'll be working with

• Report to Head of Prestige Hospitality
• You will manage a team of approx. 15 with 4 direct reports
• BH local teams
• BH global teams and transversal Hospitality teams
• Brand teams and Prestige BU (LeCercle)
• External partners

Your blend of talent

This position could be right for you if you have the below capabilities, skills and experience.

Functional Capability

• Luxury Hospitality Operational Service expertise: ability to analyse and improve prestige hospitality and customer experience offering.
• Experience working with high-net-worth clients.
• Strong proficiency in revenue management, marketing, financial planning, and using property management systems to drive profitability.
• Tech savvy - ability and experience in working with online booking systems. Good understanding of digital ecosystem to optimise the customer journey, and interest in new tech solutions.
• Ideally a strong understanding of key marketing and brand strategies, to drive alignment of Prestige Hospitality execution with global brand strategy.
• Passion for travel and hospitality.
• Interest in & understanding of retail, whisky & spirits industry.
• Willingness to travel around each site - driving licence essential.

Leadership Capability

• People Management and Team Leadership experience - a flexible, inspiring and hands-on management approach
• Relationship building - ability to communicate with and build and foster relationships across all levels within company, and also with industry and community stakeholders.
• Highly motivated, positive self-starter, with excellent communication, planning and organisational skills.

Our mix of benefits

For your health, we offer private medical insurance, income protection and a comprehensive Employee Assistance Programme.

Our lifestyle benefits include 25 days' annual holiday (increasing with length of service up to 27) plus public holidays, your employee pension, share incentive plan, share ownership plan, life assurance and more!

You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop, our reward & recognition scheme and employee discounts from a range of high street retailers.

We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness.

Conviviality: the Pernod Ricard Way

We have our own way of doing things. We call it conviviality! It's our way of being, and something unique you feel and experience when working for Pernod Ricard.

We're committed to conviviality, and with this, you'll be Proud to Belong to our Pernod Ricard family. You'll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on sustainability and responsibility.

We're committed to diversity and inclusion

People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as 'Createurs de Convivialite'.We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture - an environment where we can truly be ourselves.

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish. Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.

Responsible drinking

As 'Createurs de convivialite', we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing.

In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol.

In our business, we work together with industry members, civil society, governments, local authorities and UN bodies to promote responsible drinking.

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