Warehouse Operations Manager - Liquor Stores USA North Inc.

Position Overview:

Brown Jug, a leading premium retailer of wine, beer, and spirits in Alaska, is seeking a results-driven, operations-focused Warehouse Operations Manager. This individual will support the Manager in running a high-volume, multimillion-dollar retail business while upholding our commitment to exceptional customer service, operational excellence, and community responsibility.

The Warehouse Operations Manager plays a critical leadership role, focused on inventory management, financial oversight, team development, execution of retail programs, and compliance with local, state, and federal regulations. This position is ideal for an individual who thrives in a dynamic environment and is committed to driving performance, developing talent, and improving operational outcomes.

Key Responsibilities:

Financial and Inventory Management

• Collaborate with the manager to develop and implement strategies that meet or exceed store profitability goals
• Oversee accurate inventory controls: ordering, receiving, cycle counts, and shrink management
• Monitor and ensure compliance with financial procedures including invoice verification, cash handling, deposits, and reconciliation
• Produce and analyze daily, weekly, and monthly reports related to sales performance, labor costs, inventory, and loss prevention
• Adjust scheduling to align labor costs with sales forecasts and operational needs
• Partner on initiatives to maximize return on investment and improve overall store efficiency

Operational Execution

• Ensure flawless execution of daily operations and corporate programs
• Monitor warehouse cleanliness and organization
• Manage store-level communications including promotions, events, and internal updates
• Set daily priorities and align team members to achieve goals
• Maintain organized records, documentation, and compliance logs

Regulatory Compliance and Safety

• Ensure adherence to all health, safety, alcohol service, and labor regulations
• Maintain employee training certifications (TAP, First Aid, etc.) and ensure all staff are compliant
• Coordinate audits and inspections; follow up on corrective actions where necessary
• Enforce internal safety and loss prevention policies to safeguard employees and assets
• Uphold all Company and Afognak Native Corporation policies, particularly around Social Responsibility

Leadership and Team Development

• Foster a collaborative, inclusive, and performance-driven culture
• Support the manager to coach, mentor, and develop team members through regular feedback and structured development plans
• Address performance issues using progressive discipline and support team accountability
• Lead daily huddles and weekly team meetings to set expectations and review priorities
• Partner with Store Manager in recruiting, hiring, onboarding, and succession planning when required
• Promote a high-standard work environment with clear expectations and timely recognition

Customer Engagement and Service Excellence

• Resolve escalated customer concerns with professionalism and urgency
• Monitor customer feedback via surveys or direct interaction and recommend improvements
• Ensure that all team members are providing professional customer communications via email and phone conversations

Required Qualifications:

• Must be 21 years of age or older
• High School Diploma or GED
• 1+ year of retail experience
• Valid State of Alaska Alcohol Server Certification (TAP)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Must pass a background check and have reliable transportation

Preferred Qualifications:

• 1+ year of leadership, supervisory, or management experience
• Post-secondary coursework or training in business, leadership, or hospitality
• Wine, beer, and spirits product knowledge
• First Aid Certification
• Strong interpersonal and communication skills
• Ability to lead and motivate a diverse team
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Proven ability to interpret and act on financial reports (P&L, sales, labor, shrink)

Physical Requirements:

• Able to work a variable retail schedule, including weekends, holidays, and evenings
• Able to stand for extended periods and safely lift up to 50 pounds
• Comfortable with climbing ladders and handling product merchandise

Workplace Hazards:

• Exposure to robbery or shoplifting incidents (potential for psychological stress)
• Risk of injury from lifting, slips, trips, falls, broken glass, and box cutters
• Must remain alert and aware of safety protocols at all times

Equal Opportunity Employer
Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as "Afognak" or "Company") is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").

Pay Transparency and Company Benefits
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired.

Privacy
Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor" (collectively referred to as "Afognak" or "Company"), respect your privacy and treat the information you provide us, including your Personal Information ("PI") and Sensitive Personal Information ("SPI"), with care. Visit the Company's privacy website for more information.