Network Specialist

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Network Specialist, you will play a key role in providing reporting, training, supporting, and documentation for the Outside Plant (OSP) engineering and construction workflow in the GIS system. This position will work closely with the Network Service Incumbent Local Exchange Carrier (ILEC), Cable and Out of Territory Engineering and Construction teams to ensure the GIS system positively contributes to the overall team success. This position will assist in process improvement documentation, system release testing, training internal and external partners, and supporting NS users with GIS system and process questions. This position will also be responsible for GIS data clean up and reporting.

The Network Specialist will focus on collaboration with OSP engineering and construction peers to onboard new associates and support users as a first line of escalation for engineering or construction GIS system related process questions. You will work closely with GIS teams to understand the engineering and construction needs, as well as participate in end user testing.

The position requires a strong process improvement and documentation skill set. The ability to work with and build relationships with all levels of employees in the company is essential to success. Knowledge of the TDS GIS system is desired.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

This position can be hired at a Network Specialist (2025-28707) or Network Specialist I (2025-28708) level depending on the skills and qualifications of the candidate. Separate job postings outline the minimum requirements for each role. Please review both postings and apply to any level for which you are qualified and interested.

Assist in the development, improvement and documentation of OSP engineering and construction GIS-related processes.
• First level of escalated technical GIS issues from Network Service's engineering and construction teams including determination of issue routing if unable to resolve concern themselves.
• Provides insight into GIS improvements to gain efficiencies in the engineering and construction workflow.
• Provide GIS training for Network Service engineering and construction resources both internal and external to TDS.
• Provide support and assistance to Network Service engineering and construction resource activities before and after rollout of GIS enhancements.
• Execute data integrity analysis including updating GIS fields and identifying root cause of data integrity cause.

Required Qualifications

• Associates degree (or higher) -OR- 2+ years of professional work experience.
• 2+ years' of experience in Voice, Data, or Video networking.

Other Qualifications

• Ability to work in fast-paced environment with limited guidance and minimal supervision.
• Proficiency in personal computer applications, with advanced-to-expert knowledge of Microsoft Excel and a strong comprehension of Power Point and Word functionalities.
• Comfortable, professional, and economic in communications involving complex GIS concepts to all levels of employees, including those at an executive level.
• Ability to multitask and work well under pressure, maintain a strong attention to detail, and meet or exceed expectations within tight deadlines.
• Knowledge of ESRI ArcGIS Pro, AGOL, Python including tool customization, troubleshooting, map creation, symbology edits, along with bulk update attributes.
• Proven written and oral communication, organization, and problem-solving skills.
• Proven process improvement and documentation of step-by-step processes skills.
• Excellent analytical skills and knowledge of tools like Tableau, Power BI, Alteryx.
• Organized, self-motivated, detail orientated, analytical, able to work with minimal supervision.
• A team player who can work through challenges.
• Excellent oral and written communication skills.
• Ability to work in a cooperative and courteous manner with diverse work groups.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.