POSITION SUMMARY
Under limited supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine the root cause of tool failures.(Essential)
- Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers' systems. (Essential)
- Perform preventive maintenance with no supervision. (Essential)
- Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
- Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
- Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
- Act as a customer contact on technical and service-related problems. (Essential)
- Prepare reports for product analysis for failure trends and serviceability issues. (Essential)
- Must be able to provide guidance to other field technicians and field service engineers. (Essential)
- Train and mentor Field service associates at levels I-II-III. (Essential)
- Act as a lead in the absence of the FS Lead. (Essential)
- Act as a technical contributor in the absence of Technical support engineers. (Essential)
- Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
POSITION QUALIFICATIONS
Competency Statement(s)
- The ability to lift 35 lbs. unassisted from the floor to waist level.
- The ability to read and work from electrical and mechanical schematics and diagrams.
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
- Associates of Science or Bachelor's degree in Electronics, Engineering, or completion of accredited basic electronics program, or equivalent experience.
Experience
- Preferred: Ten (10) + years of work related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Demonstrated ability to troubleshoot down to a component level.
- Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
- Speaking in front of groups. Strong time management skills. Self-starter.
- Demonstrated leadership and program management skills.
- Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Provide verification of good driving record if servicing customer offsite.
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Ebara Technologies
$90,000.00 - $98,000.00 / yr
Feb 07, 2026