Repo Remarketing & Insurance Specialist

Location:

Training: Onsite for the first 3 weeks; 8:00am-5:30pm

Location: Hybrid: In Office Wednesday and Friday's (Starting 3/1/26 it will be Wednesday and Thursdays in office)

Hours: Monday- Friday from 8:00am-4:30pm

ABOUT THE JOB (JOB BRIEF):

The Lead Specialist is responsible for overseeing the financial and administrative processes when a borrower's consumer or commercial collateral is deemed a total loss by an insurance provider. This role involves handling both inbound and outbound calls related to total loss secured accounts, while actively managing tasks across the repossession, remarketing, and insurance teams. As an evolving position, it also includes participating in projects, adapting to new procedures, and supporting the development and implementation of updated processes. This position is part of the repo team and could involve supporting other established processes in addition to the projects etc..

ESSENTIAL JOB FUNCTIONS:

-Place/receive calls via the telephone.

-Add, change, and delete information in multiple file screens within multiple collection systems.

-Comply with all policies and procedures as outlined in operating instructions.

-Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.).

-Collaborate with insurance carriers, internal departments, and third-party administrators to process claims.

-Meet minimum individual and departmental goals and service level agreements.

-Adhere to Federal Regulatory requirements regarding debt collections.

- Participate in procedure reviews and updates, ensuring alignment with operational and compliance standards.

REQUIRED QUALIFICATIONS:

-Computer proficient, ability to Work from home and have a quiet area and be hardwired into the internet. Calls will be graded and recorded.

-Proven ability to stay focused in a continuous process flow and keep pace within work team

-Superior verbal and written communication skills

-One or more years of customer service or collections experience.

PREFERRED QUALIFICATIONS:

-Prior experience in a financial institution or auto finance environment.

- Associate's or Bachelor's degree in Business Administration, Finance, Insurance, or a related field.

COMPETENCIES/SKILLS:
-Excellent interpersonal and motivation skills
-Demonstrated ability to handle change
-Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
-Ability to multi-task

-High attention to detail and accuracy in documentation and data entry.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.