Document Management Analyst

Requisition Id15825

Overview:

The Office of Integrated Performance Management is seeking a Document Management Analyst to develop, review, and deploy laboratory-level documents in the Standards-Based Management System (SBMS), provide support for users of the Enterprise Document and Record Management (EDRM) system for controlled documents, advise staff on compliant document control practices, and assess laboratory-wide compliance with document control requirements.

Major Duties/Responsibilities:

SBMS Support

• Partner with management system staff to develop new or revised SBMS documents using business process analysis tools for deployment of external and internal requirements.
• Apply SBMS Style Guide, Procedure Professionals Association (PPA) training, and Chicago Manual of Style to support users' understanding.
• Develop and publish SBMS documents using html coding and business process analysis tools.
• Advise management system staff on potential issues and resolutions, efficiency gains, integration and streamlining activities, improvement opportunities, and deployment deadlines.
• Communicate with management system staff on effective change management practices (such as development teams) and facilitate involvement of stakeholders from various organizations.

Document Management Services Support

• Mentor laboratory staff to achieve excellent document management performance.
• Train staff on document management principles and use of applications.
• Develop and deliver workshops and communication tools to staff to ensure SBMS and document control requirements and processes are communicated.
• Participate in assessment teams to evaluate compliance with document management requirements and use the Assessment & Commitment Tracking System to enter issues.
• Recommend and support marketing strategies to improve staff engagement in SBMS, EDRM, and document control.
• Benchmark with Battelle's Management System Deployment community of practice (CoP), DOE Policy Management CoP, and other entities as necessary to implement best practices, streamline internal processes, and participate in demonstrations of applications and tools.
• Develop and deliver internal procedures related to organizational practices and support methods.

Application Support

• Participate in the evaluation, development, and implementation of a strategy for the future SBMS structure and application that meets stakeholder needs.
• Manage the enterprise-level document management system as document control coordinator (DCC) administrator to troubleshoot system issues, provide customer support to DCCs, and test updates for release.
• Assess effectiveness of document management tools and processes and make recommendations to achieve continuous improvement.
• Facilitate focus groups and work with system programmers and the User Experience team for improvements to document management applications.

Basic Qualifications:

• BS degree in business, english, technical editing or related field with at least five years of experience.
• Experience in business process analysis and procedure writing or a combination of education and experience.
• Exceptional written and oral communication skills, analytical skills, computer skills, and interpersonal skills.
• Demonstrated ability to solve complex problems and work independently.

Preferred Qualifications:

• Professional-level training in technical editing, procedure writing, process analysis, and change management is preferred.

Visa Sponsorship:Visa sponsorship is not available for this position.

Security, Credentialing, and Eligibility Requirements:

• This position requires the ability to obtain and maintain an HSPD-12 PIV badge.
• For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required.
• Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.
• To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email:ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.