Regional Manager, Human Resources

Safety

* Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.

* Maintains clean/clutter free work areas to ensure safe environments for all WSECO employees.

* Adheres to required personal protective equipment (PPE) as identified in safety policy.

Customer Care Commitments

* Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.

* Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.

* Build Trust - Take ownership, act with urgency, and follow through on commitments.

* Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.

PRIMARY DUTIES:

* Provides strategic guidance on employee relations concerns serving as a coach and partner to assist leaders as well as employees as a confidential resource to support employee questions, concerns, and needs.

* Assists with generating HR Strategy and integrating it into the HR function and within the business in accordance with the defined timeline.

* Works closely with core HR staff in developing, implementing, and evaluating ongoing HR/Payroll programs, functions, and activities.

* Processes and approves all leave of absences including FMLA, military, personal, short term and long-term disability. Tracks leaves and provides required paperwork to employees. Coordinates worker's compensation leaves with Safety Administrators.

* Provides counsel and guidance to managers on performance management, conflict resolution, disciplinary action, and other HR-related issues.

* Supervises core HR team (as applicable). Leads through ongoing coaching, mentoring, and developing strong skill sets.

* Supports core HR staff to resolve human resource problems, interpret HR policies and procedures and recommends effective courses of action.

* Reviews performance and determines compensation increases for direct reports.

* Conducts investigations of employee relations issues, consults with CHRO, and recommends appropriate action.

* Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Shares updates and changes with team, ensures updates are implemented and communicated as appropriate.

* Creates and conducts leader and employment related employee training across the territory. Conducts training for the Management Essentials course, New Manager Orientation and participates in New Employee Orientation as needed.

* Supports benefits team as needed to answer employee questions, assist with open enrollment, and assist with developing the benefits strategy.

* Partner with Employee Experience & Wellness Manager on various employee initiatives designed to enhance the employee experience.

* Supervises administration of leave of absences for assigned territory ensuring employees are educated on Western States leave policies and assists employees throughout the leave process.

* Works with CHRO to promote employee engagement using turnover analysis and Voice of Employee data.

* Adheres to all customer care standards.

* Work within and promote corporate vision, mission, and values of the organization.

* Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

* Strong knowledge of employment and labor law.

* Strong working knowledge of benefits administration.

* Ability to develop and maintain effective working relationships with others.

* Ability to handle sensitive information with respect to individual and corporate confidentiality.

* Provides exceptional client service.

* Payroll experience a plus.

* Excellent verbal and written communication skills, strong detail orientation and multitasking skills required.

* Working knowledge of computers including the Microsoft suite of products.

* Ability to travel up to 25% and overnight as needed, primarily within assigned territory.

EDUCATION AND EXPERIENCE:

* Bachelor's Degree preferred. Equivalent experience accepted.

* Minimum of five years in an HR Generalist or higher capacity required.

* Minimum of three years' experience with employee relations, coaching leaders, and conducting investigations.

* Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

* Must be able to sit for long periods along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.

* Able to lift up to 30 lbs. in accordance with Western States' Lifting Safe Work Practice to include amount and approach.

* Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.