Implementation Manager

Recruiter puts sizzle here

What will you be doing:

The Implementation Manager is a leader who motivates and manages the team that installs Premier products for new and existing customers, and consistently delivers high quality results that are aligned with the organization and clients' strategic projects and plans. This position coordinates internal services dependencies and customer dependencies to ensure that a customer implementation is successful and delivered on schedule. This position is a leader who knows how to get the best out of the project team. This position facilitates communication between the client and internal team, manages issues, and is ultimately responsible for the final decisions related to the success of the project.

Responsibilities include determining resource allocation; defining project plans; providing member support by answering questions and troubleshooting issues about the accuracy of the data; problem solving; and making member focused decisions. This job is also responsible for the planning and tracking of each assigned project; problem identification and resolution; and change management issues throughout the projects. In addition, this position will coordinate and facilitate regular client meetings and training sessions, as well as escalate and prioritize important technological issues on behalf of the client to facilitate resolution.

This position functions in collaboration with customers; other business units, technical staff, and product management to resolve application issues; and Premier stakeholders such as Client Service Managers (Field Account Management) and Product Directors (Sales) to ensure issues are resolved and required deliverables are met.

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Ability to troubleshoot technical issues and own their resolutions

• Ability to manage multiple client relationships simultaneously

• Ability to interact well with customers / strong customer support ethic

• Ability to effectively communicate complex problems internally and externally

• Proven success in information systems implementation and support

Experience:

• 5 or more years of relevant experience in the healthcare industry

• Prior experience implementing or supporting the Epic or Cerner software systems (e.g. Epic certification, Cerner clinical application build, etc.)

• Prior experience implementing products with AI-driven models

• Prior experience in Hospital and/or Professional Billing, Claims, or Revenue Cycle

• Clinical experience (RN, MA, etc.) a plus

Education:

• Bachelor's Degree

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Employees also receive access to the following benefits:

* Health, dental, vision, life and disability insurance

* 401k retirement program

* Paid time off

* Participation in Premier's employee incentive plans

* Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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