New

Service Desk Technician

TEKsystems
$18.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Portland
Feb 07, 2026
Service Desk Technician Position Overview A Service Desk Technician is needed to support a fastpaced operations environment by providing highquality customer service and technical troubleshooting for our client in Portland, Oregon. This role involves handling incoming support calls, assisting with hardware issues, and supporting service desk activities related to kioskbased systems. The ideal candidate is calm under pressure, detailoriented, and eager to learn. This is an onsite position within a closeknit team and offers longterm growth potential in a rapidly expanding organization. Key Responsibilities * Deliver professional, accurate, and efficient support for incoming calls from customers and field operations teams. * Troubleshoot hardware issues and assist with service desk tasks related to kiosk systems. * Serve as a backup operator to help maintain system integrity. * Monitor system alerts, error logs, and communication networks; escalate issues according to established procedures. * Enter and validate data within scheduling systems. * Complete daily checklist tasks with accuracy and consistency. * Participate in assigned projects as a contributing team member. * Perform User Acceptance Testing for new software releases. * Complete system configuration requests as assigned. * Identify processing errors, perform preliminary troubleshooting, and escalate when necessary. * Support additional duties as assigned. * Work during designated blackout periods aligned with highattendance operational days. Top Skills & Attributes * Strong problemsolving ability with a calm, solutionsfocused mindset. * Excellent verbal and written communication skills. * Detailoriented with strong multitasking abilities. * Technical aptitude, including interest or experience with gaming, PC building, or basic hardware troubleshooting. Required Qualifications * Entrylevel IT or service desk experience. * Strong customer service skills and willingness to learn. * Ability to work onsite and collaborate with a small, supportive team. * Openness to taking on new tasks and adapting to evolving needs. Preferred Qualifications * Associate's or Bachelor's degree. * Experience in help desk or technical support environments. Work Environment * Fully onsite role within a collaborative, closeknit team. * Longterm opportunity with room for growth. * Twostep interview process: team interview followed by HR. Job Type & Location This is a Contract position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Portland,OR. Application DeadlineThis position is anticipated to close on Feb 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.