The Assistant Portfolio Director - Training and Compliance is designated as a senior management level professional responsible for developing and maintaining all training, compliance, and safety programs across the client
portfolio. This person is an internal and external point of contact for healthcare security training, compliance, and safety knowledge and expertise.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
These duties are necessary to meet the minimum requirements of the position. Other duties may be assigned.
Training Program Management:
* Take the lead in liaising with local AUS branch office stakeholders to coordinate new employee orientations
(NEO), certification training, or other training support needs for the portfolio.
* Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security training programs.
* Audit and drive security training practices across the portfolio to optimize effectiveness, efficiency, and
compliance with regulatory standards.
* Develop and maintain the portfolio security training and training folder program.
* Establish contract-required training and screening elements for security personnel and ensure they have been
met and maintained across all client sites.
* Establish and maintain the portfolio Post Order standards, providing guidance to the Account Manager and/or
Assistant Account Manager when conducting annual, or as needed updates.
* Conduct validation audits of employee specific training folders to ensure they are maintained and available for
review by client, AUS, or regulatory and accreditation agencies.
* Execute all training aspects (technical and managerial) of the security contract across portfolio locations,
assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager.
* Facilitate workplace violence and de-escalation training, either in partnership with other instructors, or
independently, for both client and AUS personnel.
* Maintain subject matter expertise in applicable security related topics.
* Provide subject matter expertise in the development of client policies and procedures related to the security
program.
* Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly
business reviews (QBR's) and provide subject matter expertise or report on the status of training programs.
Compliance Oversight:
* Maintain constant awareness of changing regulatory requirements or standards and coordinate necessary
revisions to the corresponding portfolio programs.
* Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security compliance
programs.
* Develop and maintain the portfolio compliance and compliance folder programs.
* Conduct validation audits of employee specific compliance folders to ensure they are maintained and available
for review by client, AUS, or regulatory and accreditation agencies.
* Execute all compliance aspects (technical and managerial) of the security contract across portfolio locations,
assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager.
* Provide guidance on the procurement and maintenance of all security personnel equipment, inclusive of Personal
Protective Equipment (PPE), to ensure compliance with industry and regulatory standards.
* Inspect security personnel to ensure compliance with uniform and equipment standards and contractual
requirements.
* Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly
business reviews (QBR's) and provide subject matter expertise or report on the status of compliance programs.
* Ensure all portfolio account management personnel comply with all applicable client policies, procedures,
regulations, and guidelines.
* Know, adhere to, and enforce standards as listed in the AUS Security Employee Handbooks.
Safety and Risk Management:
* Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security safety programs.
* Establish and maintain the portfolio Job Safety Analysis (JSA) and safety program standards, providing guidance
to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates.
* Facilitate root cause analysis (RCA) meetings for all AUS employee workers compensation claims, near misses,
use of force incidents, vehicle accident incidents, and any other adverse events and provide subject matter
expertise.
* Track and trend RCA data and establish actionable initiatives within the portfolio safety program to drive positive
change and enforce a culture of safety.
* Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly
business reviews (QBR's) and provide subject matter expertise or report on the status of safety programs.
* Conduct or provide expert guidance on assessments including but not limited to the annual security survey and
risk assessment, the annual workplace violence survey and risk assessment, security technology assessments,
threat assessments, protective measure plans, vulnerability assessments, and staffing model assessments.
* While on site, respond to and manage, as needed, critical and non-critical incidents including but not limited to
fire, medical emergencies, bomb threats, infant abductions, combative persons, elevator entrapments,
hazardous materials, alarm activations, facility lockdowns or restricted access events, or inclement weather with
calm urgency, providing direction and guidance to security personnel and client stakeholders.
Leadership and Team Support:
* Executes program directives given by the Portfolio Director.
* Perform the duties of the Assistant Portfolio Director - Operations, Portfolio Manager, Account Manager or
Assistant Account Manager as needed or additional duties as assigned by the Portfolio Director.
* Provide feedback and recommendations to the Portfolio Managers for Account Manager candidate selection at
their assigned client sites.
* Act as the direct senior level management contact for the Portfolio Manager, Account Manager, Assistant
Account Manager, Supervisors and/or Security Professionals for all matters pertaining to the portfolio training and
compliance programs.
* Act as a second level up management contact for the local, service area or network client leadership.
* Identify and correct any account management training and compliance issues occurring or provide guidance to
the Portfolio Manager regarding these issues.
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* Consult, educate, and provide recommendations to the Portfolio Managers by utilizing their training and
compliance expertise and experience.
* Support the coaching, counseling, recognition, and discipline of account management personnel.
* Provide recommendations to the Portfolio Director, as needed or requested, for coaching, counseling,
recognition, and discipline of the Portfolio Manager.
* Provide recommendations to the Portfolio Director for completion of Portfolio Manager annual performance
evaluations.
* Support the Assistant Portfolio Director - Operations in the mentoring of the Portfolio Managers, Account
Managers and Assistant Account Managers for professional development and succession planning.
* Participate in virtual meetings with Portfolio Managers and/or account management personnel to build, cultivate,
and lead a cohesive team of security leaders, driving client and AUS initiatives and sharing industry best
practices.
Client and Stakeholder Engagement:
* Attend and/or facilitate client and AUS meetings, including but not limited to weekly portfolio management
meetings, monthly AUS Workplace Violence taskforce meetings, or others as assigned by the Portfolio Director.
* Actively participate in industry-specific professional organizations such as complete International Association for
Healthcare Security and Safety, Inc. (IAHSS).
* Within reason, and without detriment to the assigned client, provide guidance to other healthcare accounts when
requested.
* Participate in regulatory surveys as needed in support of the Portfolio Manager or Account Manager or as
requested by the client, acting as a secondary security representative.
* Provide 24/hour response to the assigned client sites as needed, acting as a tertiary contact for emergencies and
escalations.
* Support the development of and provide guidance for the successful completion of client site service
improvement plans (SIP's).
Operational Support:
* Conduct routine or event driven visits of all portfolio client sites.
* Audit security logs prepared by Portfolio Managers and/or Account Managers and compile data/information for
communication to client and/or AUS leadership teams or committees.
* Testify in court or legal proceedings as required, providing accurate and objective accounts of incidents,
investigations, and security operations.
* Model a culture that upholds the Mission, Vision, and Values of AUS and Adventist Health.
* Drive the delivery of department goals and objectives across the portfolio.
* Maintain confidentiality of all employee information and data.
BASIC QUALIFICATIONS:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills, and/or experience required for this position.
Formal Education and Experience Required:
* Must possess one or more of the following:
o Bachelor's degree in criminal justice, business, or a related field with three (3) years of management
experience in a high-volume workforce environment or service industry, including one (1) year managing
training, compliance, or safety functions.
o Associate's degree in criminal justice, business, or a related field with five (5) years of management
experience in a high-volume workforce environment or service industry, including two (2) years managing
training, compliance, or safety functions.
o High School diploma or equivalent with seven (7) years of management experience in a high-volume
workforce environment or service industry, including three (3) years managing training, compliance, or
safety functions.
Licenses, Training, and Certifications Required:
* Obtain and maintain local and/or state security-related license.
* Valid driver's license if driving an AUS company vehicle, or personal vehicle while conducting business.
* Must be able to attend and complete a client facility and security department orientation upon hire.
* Must be able to successfully complete the training requirements listed within the portfolio security training
program.
* Must be able to successfully participate in and pass less than lethal weapon and tools training and qualification
courses, to include corresponding Instructor certifications, upon hire.
* Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS)
Supervisor Level Certification (CHSS) within six (6) months of hire.
* Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS)
Workplace Violence Prevention Certificate Program within six (6) months of hire.
* Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS)
Healthcare Security Safety Certificate Program within six (6) months of hire.
Knowledge and Skills Required:
* Excellent oral and written communication skills; able to write informatively, clearly, and accurately.
* Strong organizational and decision-making skills; must be able to assess, evaluate and direct situations
effectively.
* Strong understanding and practical knowledge of AUS training and training compliance standards and practices.
* Strong understanding and practical knowledge of healthcare security industry standards pertaining to training
and regulatory compliance.
* Strong active listening skills.
* Identify, analyze, and solve critical issues quickly and accurately, developing results-oriented solutions.
* Mediate conflict with tact and diplomacy.
* Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups
and in varying departments or across the portfolio.
* Strong ability to build and maintain productive partnerships with key contacts in various functions.
* Ability to operate effectively in a primarily remote capacity.
* Ability to work in a team-oriented environment and work independently.
* Experience in hiring, training, developing, motivating and retaining quality staff.
* Ability to maintain satisfactory attendance and punctuality standards.
* Neat and professional appearance in accordance with set standards.
* Ability to provide quality customer service with a friendly and professional demeanor.
* Outstanding attention to detail.
* Experience in training, safety programs, compliance, emergency preparedness, risk/vulnerability assessments,
law enforcement liaising, or other functions of the security industry.
* Experience with security technology systems including but not limited to CCTV, access control,
panic/duress/intrusion alarms, or infant security.
* Strong understanding and practical knowledge of applicable accreditation standards and regulations impacting
security programs in a healthcare environment to include Centers for Medicare & Medicaid Services (CMS), The
Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), Emergency Medical
Treatment and Active Labor Act (EMTALA), Occupational Safety and Health Administration (OSHA), and The
National Fire Protection Association (NFPA).
* Strong understanding and practical knowledge of local, state, and federal requirements for a contracted security
force in a healthcare environment.
* Ability to take initiative successfully, handle and prioritize completing multiple assignments, and effectively set
and manage deadlines.
* Proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office
management technology.
* Financial acumen, able to manage costs associated with but not limited to contractual staffing levels, non-billed
overtime, turnover, and inventory (uniforms, equipment, etc.) across multiple client sites.
* Able to use good independent judgement.
* Ability to manage correspondence, discussions, and materials with discretion.
* Ability to work in a dynamic and fast-paced environment and adapt quickly.
Other Requirements:
* Be at least 25 years of age.
OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:
These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.
* Prior security experience in a hospital setting.
* Prior management or leadership experience in a hospital setting.
* Prior military (honorable or other than honorable) or law enforcement experience.
* College degree in Business Administration or a law enforcement-related field.
* American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification.
* International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS).
* International Association for Healthcare Security and Safety, Inc. (IAHSS) Certified Healthcare Protection
Administrator (CHPA).
* International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention
Certificate Program.
* International Association for Healthcare Security and Safety, Inc. (IAHSS) Healthcare Security Safety Certificate
Program.
* Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer).
MINIMUM BACKGROUND AND HEALTH SCREENING REQUIRMENTS:
An asterisk (*) denotes annual requirements.
Background Check Requirements:
* Must be able to pass a criminal background check to meet Allied Universal standards.
* Must be able to pass a motor vehicle check *
* List of Excluded Individuals/Entities / Office of Inspector General (LEIE/OIG), Medical Suspended and Ineligible
List, and Government Services Administration (GSA) *
Health Screen Requirements:
* Physical Screening.
* Drug Panel Screening.
* Hepatitis B series vaccine or signed declination.
* Tuberculosis Screen Two Stage *
* Tetanus, Diphtheria, and Pertussis (T-daP) vaccine or signed declination.
* Measles Mump Rubella (MMR) vaccine or signed declination.
* Varicella vaccine or signed declination.
* Influenza (Flu) vaccine or signed declination and approved exemption *
* N-95 Respirator Fit Test *
* COVID vaccine or signed declination.
PHYSICAL REQUIREMENTS AND ENVIRONMENT:
* A suitable remote workspace.
* Occasional travel to client sites and AUS branch office locations.
* Hospital environment with potential exposure to extreme temperatures when travelling to client sites.
* Major activities include walking, sitting, standing, driving, speaking, listening, and observing.
* Physical effort may include frequent use of computers, extended periods of sitting or driving, walking, standing,
climbing stairs, bending, reaching, stooping and carrying, lifting, pushing, pulling or gripping objects ranging in
weight from under 20 lbs to over 60 lbs.
* Must be able to identify the following colors: red, green, pink and blue.
* Must maintain a level of physical and emotional health to cope with periods of high stress and working hours that
may extend beyond the standard work day/week.
* Cognitive abilities must be unimpaired to deal with the intellectual demands of the position.
* Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Assist in restraining patients in support of clinical needs.
GROOMING/UNIFORM STANDARDS:
* Professional business attire will be worn at all times while on client property.
* If a uniform is worn, it will be clean and always worn properly and in a professional manner. Only issued uniform
apparel will be worn while on duty.
* The clients' identification badge will be worn at all times while on client property in accordance with client policy.
* Footwear worn will be slip resistant.
* Facial hair will always allow for proper wear of a surgical mask and N-95 while on duty.
* Centers for Disease Control and Prevention (CDC) & National Institute for Occupational Safety and Health
(NIOSH) Hand Hygiene Standards will be always adhered to.
* Fingernails will be no longer than inch from the tip of the finger, false nails are not permissible, and fingernail
polish (if worn) will be acrylic with no chips or scratches and no inclusions in the polish.
* Perfumes or cologne, or other smells which could impact patients with respiratory ailments, will not be worn in
excess.
* Appropriate PPE will be worn as applicable to job roles and duties performed.
* The use of personal electronic devices is prohibited while on post/patrol except in designated areas specified by
client policy
PAY:
Allied Universal
company vehicle
Feb 07, 2026