New

Front of House Manager

Mercer University
sick time
United States, Georgia, Macon
Feb 07, 2026
Front of House Manager Application Instructions: External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The " My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it. Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply. Job Title: Front of House Manager Department: Grand Opera House College/Division: General University Primary Job Posting Location: Macon, GA 31207 Additional Job Posting Locations: (Other locations that this position could be based) Job Details: The Front of House Manager serves as a key shift lead for all front-of house operations across The Grand Opera House, The Capitol Theatre, and Mercer Music at Capricorn. This role provides on-site leadership during events, supports multiple front-of-house functions, and ensures consistent guest experience standards across venues. The Front of House Manager also supports light organizational projects during low event weeks and oversees performance-related merchandise sales operations. Responsibilities / Duties: Front of House Leadership & Event Operations: Act as a shift lead for front-of-house operations during performances, rentals, and special events. Supervise and support house management, box office, bartending, ushering, and security functions as needed. Step into house manager, box office, or bartender roles when necessary to ensure smooth event execution. Serve as a point of escalation for front-of-house issues during assigned shifts. Merchandise Sales: Lead and manage performance-related merchandise sales programs across venues, excluding the Capricorn gift shop. Coordinate merchandise setup, staffing, sales tracking, and breakdown for events. Ensure accurate cash handling and reporting for merchandise sales. Operational Support & Organization: Assist with light organizational tasks related to front-of-house storage, supplies, and equipment. Complete organizational projects during low-event weeks as prioritized by the Director of Operations. Help maintain front-of house readiness and presentation standards across venues. Qualifications: A high school diploma/GED and three years of relevant experience, which must include customer service experience and some experience with customer point-of-sale systems, are required. Candidates with prior experience working in a performing arts, entertainment, or live events environment and/or current CPR/First Aid certification are highly desirable. Candidates must have a valid driver's license. Knowledge/Skills/Abilities: Basic computer proficiency, including the ability to use email and create or edit Word documents. Willingness to work across all arts venues, including The Grand, The Capitol Theatre, and Mercer Music at Capricorn. Ability to travel reliably between arts venues as needed. Ability to work a flexible schedule, including evenings and weekends, based on event needs. Strong communication, organizational, and problem-solving skills. Background Check Contingencies: Criminal Background Check required Required Document Attachments: Resume List of references with contact information About Mercer University Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community. Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective/ Scheduled Weekly Hours: 20 Job Family: Staff Service and Maintenance Non-exempt EEO Statement: EEO/Veteran/Disability To apply, visit https://merceruniversity.wd1.myworkdayjobs.com/en-US/external/job/Macon-GA--31207/Front-of-House-Manager_26-230 jeid-006c4172b938b34ebdb3a71c78b23940