Clinical Support Technician

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs and to provide the care needed as described in the department's policies and procedures.

Summary

The Clinical Support Technician (CST) provides patient-centered care and safe transportation under the direction of a registered nurse (RN) and in collaboration with the inter-disciplinary team. This non-licensed team member supports inpatient rehabilitation (including specialized spinal cord injury care) and patient transport to/from facilities and appointments. Work performed must support the mission, vision, values, and standards of Mary Free Bed System.

Essential Job Responsibilities

Quality Pillar of Excellence - Patient Care

Under RN delegation and in accordance with hospital/department policies and demonstrated competencies, the CST:

• Assessment Support & Monitoring
  • Collects and reports physiologic, psychological, socio-cultural, and spiritual needs to the RN.
  • Obtains and records vital signs, height/weight, intake & output, and specified measurements accurately and timely.
  • Monitors patients via virtual monitoring systems; communicates clearly via headset as applicable.
• Direct Patient Care
  • Provides patient care, treatment, and services within the scope of their license, certification or registration and as required by Federal and State laws and regulations.
  • Provides hygiene, feeding, specimen collection, positioning, safe ambulation/transfers, and ADL support using proper body mechanics and equipment.
  • SCI-specific (after competency validation): Performs sterile intermittent catheterization (SIC), bowel programs, and scheduled showers for designated patient populations; reinforces education initially provided by the nurse; helps determine scheduling in collaboration with RN/IDT.
  • Acts as safety attendant (sitter) when assigned.
  • Answers call lights promptly and respectfully.
  • Provides diversion/comfort activities and respects patient dignity and rights.
• Documentation & Communication
  • Documents care per policy (content, accuracy, and timeliness).
  • Provides input for individualized plans of care.
  • Communicate effectively with RNs, therapists, and team members to ensure continuity of care.
• Environment & Equipment
  • Maintains clean, safe patient and work areas; cleans equipment; removes malfunctioning devices from service and notifies appropriate department/leader.
  • Demonstrates appropriate use of patient-care equipment per competency.

Transport & Campus Support

• Provides safe, compassionate transportation by wheelchair, stretcher, or company vehicle for patients, family members, and visitors within and between facilities.
• Drives for outings and hospital activities, including trips of up to ~3 hours each way, maintaining professionalism, alertness, and situational awareness.
• Protects confidentiality (HIPAA), secures patient belongings, and ensures a welcoming, dignified experience.
• Works effectively in varied environmental conditions and remains reliable during inclement weather.

Service Pillar of Excellence - Customer Service

• Delivers excellent customer service to patients, families, colleagues, and providers; models MFB Standards of Behavior.
• Understands department patient satisfaction measures and participates in action plans to improve the patient experience.

People Pillar of Excellence - Team, Training & Evaluation

• Stays informed about policy/practice updates via huddles, bulletins, email, intranet, and meetings.
• Completes mandatory education and competency assessments by deadlines.
• Participates in annual performance evaluations and establishes goals with leadership.
• Precepting (as assigned): Supports onboarding and education of new hires, including best practices for bowel management on inpatient floors.

Safety & Infection Prevention

• Follows all hospital safety and infection prevention policies; maintains a safe, clean environment.
• Uses PPE, standard precautions, and reports safety concerns promptly.

Financial Performance - Stewardship

• Accurately documents chargeable items per policy.
• Avoids waste and duplication of supplies.
• Practices dependable attendance; works efficiently throughout the shift and requests additional tasks from RN/leadership when needed.
• Communicates anticipated overtime in advance to explore alternatives.

We'll embrace all people by:

• Treating everyone with dignity and respect.
• Opening more doors to opportunity for others to succeed.
• Growing talent and people.
• Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
• Taking action against discrimination.
• Honoring our differences and how we collaborate.
• Educating staff, patients and the communities we care for.
• Restoring hope and freedom, together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• High school diploma or GED is required.
• BLS (American Heart Association) for Healthcare Providers - current or within 90 days of hire.
• Ability to read, write, and communicate clearly in English (including use of communication devices).
• Ability to follow written, oral, and diagram instructions; understand 24-hour/military time.
• Customer service skills; professional, courteous demeanor.
• Ability to prioritize and multitask; problem-resolution skills.
• Willingness to work flexible schedules, extended hours, and in inclement weather as role demands.
• If assigned to driving duties:
  • Valid driver's license in state of employment.
  • Meets fleet insurance requirements (e.g., no OWI/OWVI and 4 points).
  • Chauffeur license preferred on hire; required within first 2 weeks of employment (if role includes driving).

Preferred Job Qualifications

• Certified Nursing Assistant (CNA).
• Previous experience as a nurse technician/nursing assistant, hospital transport, hospital security/law enforcement, or healthcare customer service.
• Computer proficiency.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Occasionally

Traverse or move around work location: Majority

Use keyboard: Occasionally

Operate or use department specific equipment: Occasionally

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Occasionally

Receive and communicate information and ideas for understanding: Frequently

Transport, position, and/or exert force:

Up to 10 pounds: Frequently

Up to 25 pounds: Occasionally

Up to 50 pounds: Occasionally

Up to 75 pounds: Occasionally

More than 100 pounds: Occasionally

Other weight: Up to___ pounds _____

Other: See below:

• Transport, position, and/or exert force: Over 50 lbs will be with team lift and/or mechanical assistance.
• Environment: Inpatient units, therapy areas, vehicles/garages, and outdoor conditions (temperature extremes, precipitation) during transport.
• Exposure: Possible contact with bloodborne pathogens and other potentially infectious materials; follows all safety and PPE requirements.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.