New

Director, Customer Service

Argonaut Management Services, Inc
paid time off, 401(k)
United States, Nebraska, Omaha
Feb 10, 2026
Argo Group and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Brookfield Wealth Solutions, a leading provider of wealth and insurance solutions. Argo and Farm Family partner with agents and brokers to help businesses stay in business, delivering collaborative insurance solutions for niche markets. Job Description PURPOSE OF THE JOB: To provide strategic and operational leadership for the P&C Customer Service Center, ensuring efficient, compliant, and highquality service delivery to agents and policyholders. ESSENTIAL FUNCTIONS: Oversees endtoend service operations for personal and commercial P&C lines, ensuring accurate and timely processing of policy changes, new business applications for existing clients, general billing inquiries, document requests, reinstatement inquiries, billing plan changes, and mortgage/lienholder verifications. Ensures service center teams adhere to underwriting guidelines, regulatory requirements, and compliance standards across all P&C product lines, while meeting service level standards for our agents and policyholders. Drives continuous improvement in agent and policyholder experience, simplifying processes related to customer inquiries, policy changes, document requests, and billing. Exercises full management authority in decision-making, staffing, performance oversight, and operational processes. Sets clear performance expectations and ensures accountability toward functional and departmental goals, driving consistent performance and measurable results. Collaborate with other Customer Service leaders across business areas to ensure consistency in processes and service standards; share ideas, best practices and improvement initiatives. Leads the development and growth of Supervisors and Managers, strengthening their leadership capabilities, communication skills, and people management. Collaborate with departmental leaders and Regional Field Executives to assess current needs and to build a strategic roadmap for the future. QUALIFICATIONS: Bachelor's degree in a related field. 8 years of experience in customer service or call center environment (3 of which must be in insurance industry or directly related to subject matter). 4 years of experience must have been in a leadership or mentoring capacity. Active P&C License Required JOB FAMILY: Supervisor, Customer Service Manager, Customer Service Associate Director, Customer Service Director, Customer Service Salary Range: $82,000 to $110,000 *PLEASE NOTE:* Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to ourHR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.