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*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****
What You'll Do: The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production Environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Ovation Environment Management, Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible, documenting issues impacting the business and by being the first line of technical assistance for the production environment. You would be a technical liaison to teams to ensure that operational readiness and best ITIL practices are being adhered to. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production alerts before escalating to next level support. Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software incidents, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions, and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, db etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a 'shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities Alternate shift work may be required.
Supervisory Responsibilities:
Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
[Required] Strong Operational understanding including a minimum of 5 years' experience [Required] Effective consultative, communication, analytical, and judgment skills [Required] Effective time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results.
Technical Skills & Background:
[Required] Working knowledge of ITIL principles [Required] Strong understanding of Scheduling (UC4 / Control-M) [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of Network [Required] Mature understanding of Unix / Linux [Required] Mature understanding Windows [Required] Mature understanding Storage [Required] Mature understanding Mainframe [Required] Mature understanding Cloud computing (AWS) [Required] Mature understanding Cloud computing tools [Required] Mature understanding MQ (stop / start / recycle) [Required] Mature understanding Splunk [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Problem/Incident management experience
Additional Responsibilities
Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Cloud, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using OCC approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing OCC approved software.(Service Now / Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support MQ channels Support the execution and troubleshooting of scheduling jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Drive Continuous improvement within the team, department, company Drive the creation and updating of documentation for processes and creating runbooks
Production / Technology Operations are required to have reliable access to certain applications (Slack, Microsoft Outlook and Zoom) within the OCC network to maintain business continuity and regulatory compliance. Employees must verify they have downloaded and installed OCC's Slack, Microsoft Outlook and Zoom applications on a personal mobile device through the Intune Company Portal within 2 weeks of hire date
Education and/or Experience:
[Required] Bachelor's degree in Computer Information Systems or a related discipline 5-7 years of OS390 JCL and IBM utilities 5-7 years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored. 5-7 years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
Certificates or Licenses:
About Us The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com. Benefits A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
- A hybrid work environment, up to 2 days per week of remote work
- Tuition Reimbursement to support your continued education
- Student Loan Repayment Assistance
- Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
- Generous PTO and Parental leave
- 401k Employer Match
- Competitive health benefits including medical, dental and vision
Visit https://www.theocc.com/careers/thriving-together for more information. Compensation
- The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
- In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
- We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
- All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.
Salary Range $97,000.00 - $136,800.00
Incentive Range 8% to 15%
This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance. Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume. Step 2
You will receive an email notification to confirm that we've received your application. Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about OCC, please click here. OCC is an Equal Opportunity Employer
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The Options Clearing Corporation
parental leave, tuition reimbursement, 401(k), remote work
Feb 10, 2026