Remediation Analyst

Under the general supervision of the Client Engineering Supervisor, the Endpoint Remediation Technician supports the client computing needs of all UCDH departments. The incumbent provides advanced hardware, software, and network support to UCDH faculty and staff. Primary responsibilities include updating out-of-support endpoints to maintain security and compliance for patient care, academic programs, and research operations. During upgrade cycles, the technician identifies and remediates devices that fail to update-whether due to hardware or software issues-restoring them to compliance and helping ensure the security and integrity of the Health systems fleet of 24,000 Windows, macOS, VDI, and iOS endpoints.

In addition to performing technical remediation, the technician oversees the Client Engineering team's ticket, task, and request queues. Responsibilities include assigning work to subject matter experts, coordinating communications with colleagues and customers, preparing weekly operational reports, and ensuring accurate routing of all support tickets, tasks, and requests. Through these efforts, the technician streamlines IT operations and enhances the overall service delivery of the Client Engineering team.

The incumbent will serve as a key liaison between IT Client Services, clinical departments, IT Security, vendors, Clinical Engineering, and research and education teams, leveraging strong collaboration and communication skills to effectively coordinate with diverse stakeholders across the health system.

Apply By Date: 2/17/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Associates degree in related area and / or equivalent experience / training
• 2 years experience with enterprise client management technology for Windows and Macintosh systems (Intune, SCCM, Altiris, or WorkspaceONE)
• Experience performing OS feature updates, patching evaluation, testing, deployment, and post update support.
• Experience troubleshooting technical issues under time sensitive or critical conditions.
• Experience supporting healthcare and/or higher education environments with 5,000+ endpoints.
• Experience interpreting logs, alerts, and system telemetry to diagnose issues.
• Experience with endpoint imaging and provisioning workflows.
• Experience planning, installing, testing, tracking, and troubleshooting solutions in multi vendor environments.
• Experience in client endpoint management using Microsoft Active Directory (AD)
• Experience creating and maintaining technical documentation.
• Experience analyzing and solving problems efficiently by assessing issues, evaluating alternatives, making informed decisions, and implementing effective solutions.
• Working knowledge of hardware, software, and desktop applications for desktops, laptops, thin clients, mobile devices, printers, multifunction devices, scanners, and WOW carts.
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Strong understanding of healthcare IT environments and compliance requirements (PHI, HIPAA, DEA).

Preferred Qualifications

• CompTIA A+
• Bachelor's degree in related area
• 4 years of experience working with enterprise client management technologies for Windows and macOS environments (e.g., Intune, SCCM, Altiris, WorkspaceONE).
• Experience generating endpoint reports, including patch compliance, software inventory, configuration/profile status, and related operational metrics.
• Demonstrated ability to work independently in a self-directed environment and to interact effectively with senior staff, faculty, technical teams, and departmental leadership
• Extensive experience installing, maintaining and troubleshooting a wide variety of PC hardware platforms.
• Extensive experience supporting operating systems, including Windows 10/11 and macOS, across diverse hardware and software configurations.
• Extensive experience installing, maintaining, and troubleshooting application software, including but not limited to Microsoft Office 365 and other enterprise software.
• Experience maintaining virtual desktop endpoint hardware including iGel and/or WYSE thin clients.
• Working knowledge and experience with the following network communication protocols: TCP/IP, DNS, SNMP, and SMTP.
• Experience clearly documenting findings, actions taken, resolutions, and recommendations in an organized and professional manner.
• Experience using scripting languages (e.g., PowerShell, Python) to automate remediation and reporting tasks.
• Experience collaborating with cross-functional teams including cybersecurity, IT operations, and client engineering.
• Experience using Service Now for incident reporting, workflow escalations, and service management processes.
• Ability to research, plan, test, document and resolve technical problems and to be creative and apply innovative concepts to problem resolution.
• Ability to assimilate new technologies and develop new skills or enhance existing skills by utilizing technical manuals, journals, books, newsgroups, vendor documentation and other written media.
• Ability to support Windows networking and file sharing across multiple domain and Active Directory environments, and to troubleshoot network connectivity issues within complex enterprise networks.
• Experience with DHCP, PPP, and Ethernet protocols.
• Knowledge of IP networking and DNS, with ability to effectively troubleshoot DNS issues.

Key Responsibilities

• 70% - Endpoint Remediation
• 25% - Client Engineering Support
• 5% - Reporting and Analysis

Department Overview

UC Davis Health Information Technology (UCDH IT) is dedicated to the strategic planning and implementation of technology systems that advance the Health System's mission in teaching, clinical excellence, and research. The Client Engineering team manages and maintains the enterprise software and endpoint ecosystem, including the deployment, configuration, and lifecycle management of operating systems, enterprise applications, imaging solutions, and endpoint security tools. The team ensures that all devices are regularly patched, hardened against vulnerabilities, and compliant with organizational security standards. Through automated solutions for software delivery, system updates, and threat mitigation, Client Engineering supports operational stability, security, and a consistent computing experience across the enterprise.

POSITION INFORMATION

• Salary or Pay Range: $33.33 - $59.48
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: INFO SYS ANL 2
• UC Job Code: 007308
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Will participate in a on-call rotation

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks