Operations Manager - Construction

United. Inspired.Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome.We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Operations Manager - Construction at Epiroc!

At Epiroc USA LLC, our Parts and Service Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.

The Operations Manager-Construction's mission will be to protect and continue to grow the Parts and Service business and to seek the best possible internal efficiencies within the Parts and Services Division (PSD) Service Centers. While the job requires strong initiative and self-direction, results are only achieved with and through people. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to the goals is essential. By sharing responsibility for the achievement of the results, effectively delegating, and doing so in a poised and engaging way, you will successfully achieve the mission of this role.

This person will increase market share and profitability of the Aftermarket business in the Construction market by means of:

• Acting as a leader for Epiroc USA taking a company first approach to managing and safeguarding the business for Epiroc employees, Customers, and Shareholders.
• Ensuring customer loyalty by working towards Epiroc USA LLC providing the best product support in the business, irrespective of distribution channel, customer segment, and customer location.
• Development and execution of strategic initiates through our direct construction locations.
• Identifying and helping to execute business and process improvements that help to improve functional cost efficiency and improve market contribution without sacrificing profitable revenue growth.
• Personally demonstrate a clear and visible leadership, internally throughout the Epiroc USA LLC organization, as well as with customers.

Develop all of these areas in a close but balanced cooperation with other business lines, sales, service center personnel, district teams, and central support, based on solid customer input.

The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Work Type:

More than 50% travel to customer locations. It is required for the role that the candidate's location should be either near to one of Epiroc's Service Center or international airport.

Salary Range: The salary for this position is between $155,997 and $204,466 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards. This role is also eligible for variable compensation.

Responsibilities:

• Manage construction service center P&L responsibilities with complete understanding of KPI's
• Positive customer satisfaction development, utilizing the KPI's provided with NPS survey results
• Support to the Sales and Marketing organization with business development via continuous collaboration
• Service Center aftermarket and consumable business development
• Leadership with a heavy focus on employee development. A sincere appreciation for people and how they are each uniquely motivated by understanding their individual needs is the foundation for designing and implementing interactive communication and decision-making processes
• Execute processes of full employee life cycle (i.e. recruiting, onboarding, performance management, responsible feedback, training and development, and other HR metrics) and use strategic vision to create appropriate succession plans supporting the Epiroc Way
• Demonstrate excellence in development and execution of strategy while assuming responsibility for risk. This may include involving others in the decision-making process so that it is collaborative and cooperative

Requirements:

• Minimum bachelor's degree or extensive relevant experience in the mining and construction business
• 10 years of experience in the US construction and mining industries, preferably with a background from direct sales, as well as distributor management and product management
• Proven background in managing and directing multiple locations across several states
• Proven background in supporting and managing parts and service sales through distributor partners
• Excellent communication skills with a strong customer focus and ability to show empathy based on natural warmth and enthusiasm
• Proficiency in MS Office, especially Work, Excel, and Outlook is required
• Maturity to be able to work with and also get things done through non-reporting colleagues
• Ability to promote always a positive and safe working environment both with co-workers and customers
• Travel domestically and occasional international travel forms part of the daily job of this position

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter.Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.

"This job posting will remain open until the position is filled."