Student Success Coordinator - Business and Professional Services Programs

UVA School of Continuing and Professional Studies is hiring a Student Success Coordinator to support the Business and Professional Services program portfolio.

SCPS serves motivated adult students pursuing continuing education.

This is a fully remote position, though occasional travel to Charlottesville, Northern Virginia, Richmond, and other mid-Atlantic destinations may occasionally be required.

This role focuses on supporting student success and retention across various undergraduate and graduate certificate programs as well as an upcoming master's degree program. Primary responsibilities involve student services and advising, event planning and coordination, and collaboration with internal and external stakeholders.

• Student support and advising: The coordinator serves as the primary contact for student inquiries, advising on course scheduling, tracking progress toward certificate completion, monitoring engagement, and assisting with transfer credit evaluations to promote academic success.
• Event planning and execution: Responsibilities include managing logistics and supporting events such as new student orientation webinars, certificate completion celebrations, graduation ceremonies, networking sessions, and career panels, both online and in-person.
• Collaboration and records management: The coordinator collaborates with various internal teams for marketing, enrollment, and finance support, maintains accurate student records, updates engagement metrics, processes certificate conferrals, and coordinates certificate printing and distribution.

Online Programs

The program portfolio includes the following programs, which are all 100% online. More information about the programs is on the SCPS All Programs page.

• Gradate Certificates: Accounting, Cybersecurity Management, Human Resources Management, Leadership, Procurement and Contracts Management, Project Management, and Public Administration.
• Undergraduate Certificates: Cloud Computing, Cybersecurity Analysis, Information Technology
• Noncredit Certificate: Certified Financial Planning
• Other: Professional Learning Communities, Career Conversations
• Master's degree: a new degree is currently seeking final approvals and will be added to this portfolio.

Minimum Requirements:

Education: Bachelor's degree. Relevant experience may be considered in lieu of degree requirement.

Experience: At least two years of experience.

Licensure: None

Preferred Skills:

• Strong communication skills (email/written, phone, virtual meetings) to provide clear and accurate guidance to students. Excellent customer service orientation with a studentcentered approach.
• Organizational and timemanagement skills to manage multiple student needs, tasks, and events.
• Problemsolving skills to support students facing academic or logistical challenges.
• Event planning and execution skills, including logistics, communications, and onsite/virtual event support.
• Collaboration and teamwork, working effectively with faculty, program leadership, instructional design, marketing, student services, procurement, finance, and external partners.
• Attention to detail, particularly for recordkeeping, conferral processing, and tracking student progress.
• Ability to uphold confidentiality as appropriate and necessary regarding student record and communication.

About the Position:

This is a full-time, exempt level, benefited position with UVa benefits. Employees benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off

• Parental and Community Service Leave

• Health plan with options to meet healthcare and financial needs available immediately

• Competitive retirement benefits

• Tuition and professional development benefits after six months of employment

• Employee wellness program featuring activities to earn up to $500/year.

This position will remain open until filled but preference will be given to applications received by February 16, 2026. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

To Apply:

Applicants not employed at UVA please apply through the UVA job board; current employees please search and apply for jobs on the UVA Internal Careers website and complete an application. Applications that do not contain all required documents will not receive full consideration. Please attach the following:

• Cover letter

• Resume/CV

References will be completed via UVA's standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process, a total of three is required. For questions about the application process, please contact Michele Jarman, Academic Recruiter.

Learn More About the University of Virginia School of Continuing and Professional Studies here: For more information about UVA and the Charlottesville community please see https://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

Physical Demands:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.