Sr. Knowledge Resources Specialist

You're looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That's why we're looking for a Senior Knowledge Resources Specialist. The Specialist supports the firm's digital research resource portfolio by coordinating day-to-day access administration, subscription operations, and news monitoring deliverables. The role helps ensure reliable, compliant access to research platforms and maintains accurate records to support licensing, reporting, and renewals. The Specialist also assists with resource-related systems support, documentation, and process improvements that enhance discoverability and adoption.

The ideal candidate will be responsible for...

• Managing user access for research platforms, e-newsletters, and online subscriptions
• Running onboarding/offboarding access steps to ensure timely setup, secure removals, and accurate access records
• Creating and maintaining tailored news reports and alerts for practice groups, attorneys, and firm leadership
• Compiling usage and adoption reports and maintain supporting spreadsheets to inform decisions
• Supporting testing and rollout of research enhancements and AI-tools, act as a go-to user for approved tools and track emerging legal tech trends and projects
• Providing technical support--triaging requests, resolving routine issues, and routing more complex matters to the appropriate team member
• Supporting the discovery of research tools by performing data hygiene, record maintenance, and basic cataloging
• Delivering responsive, service-oriented support to attorneys and business professionals, with strong follow-through

The successful candidate will demonstrate...

• A bachelor's degree or equivalent experience
• Three years of relevant experience and proven administrative and operational support experience in an office environment, with the ability to manage competing requests, track deliverables, and execute work accurately and efficiently
• Strong technology proficiency with web-based platforms and online searching; able to translate user needs into practical solutions
• Proficiency with Microsoft 365 and comfort working with data/records
• Strong organizational and project coordination skills; ability to manage multiple priorities and deadlines
• Excellent written and oral communication; clear documentation and professional customer support
• High attention to detail, particularly with credentials, entitlements, and licensing restrictions

Pay Range for Washington, DC: $78,000 - $90,000 per year

Pay Range for Baltimore, MD: $75,000 - $85,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location.

Committing your time and talent is no small matter-at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees' well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.

Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.