IT Support Specialist

Kapco Metal Stamping is the Midwest's premier contract manufacturer of metal components, trusted by some of the world's biggest brands to make precision metal parts. Kapco's constant investment in modern, state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.

Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.

Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast-growing team!

Come Together at Kapco Video

IT Support Specialist - Grafton, WI

If you are driven to succeed with a passion for the professional growth and development of others, our employee-focused company may have the right opportunity for you. Kapco Inc. is looking for an IT Support Specialist at our Grafton, WI facility.

Responsibilities:

- Provide day-to-day technical support for desktop, laptop, mobile, and peripheral devices
- Troubleshoot hardware, software, and network issues for office and plant-floor users
- Support manufacturing systems, including production PCs, scanners, label printers, and HMIs
- Install, configure, and maintain Windows workstations, printers, and standard business applications
- Manage user accounts, permissions, and access using Active Directory and Microsoft 365
- Assist with basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, switches)
- Support manufacturing-related software systems
- Coordinate with managed service providers as needed
- Maintain accurate documentation of systems, procedures, and support tickets
- Participate in system upgrades, equipment rollouts, and IT projects
- Follow company IT policies, security standards, and safety requirements

Required Qualifications:
- Associate or bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
- 1-3 years of experience in an IT support or help desk role
- Strong working knowledge of Windows operating systems and Microsoft Office/Microsoft 365
- Experience supporting users in a manufacturing or industrial environment preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting, communication, and customer service skills
- Ability to prioritize tasks and manage time effectively in a production-driven
environment

Preferred Qualifications:
- Familiarity with industrial hardware, barcode scanners, and label printers
- IT certifications (CompTIA A+, Network+, Microsoft, etc.)

About Kapco Metal Stamping

Kapco is known for investing in its people and creating a culture of engagement, and is equally as committed to giving back to the community. As an employee, you can expect a goal-oriented compensation structure, excellent benefits including Medical, Dental and Vision Insurance, 401K, Profit Sharing, Vacation, Paid Holidays, an Onsite Wellness Center and Gym Membership. Building on employees' skill sets and growing them as individuals is a top priority at Kapco. The Kacmarcik Center for Human Performance is focused specifically on delivering an exclusive and proprietary in-house training curriculum designed to develop employees along their career path.

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