Senior Specialist - Work Control

Lubbock

43742BR

University Student Housing

Position Description

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

System Administration & Workflow Management

• Administers the facilities work order system from request intake through completion, including data entry, validation, updates, and quality control.
• Reviews, analyzes, and prioritizes submitted work requests; creates, routes, and tracks work orders for timely resolution.
• Maintains system accuracy and data integrity to ensure compliance with documentation and reporting standards
• Manages system access and permissions in accordance with role-based requirements and internal controls.
• Develops and maintains process documentation, job aids, and training materials related to system workflows.
• Trains new and existing staff on system functionality, standards, and procedures.

Reporting, Data Analysis & Planning Support

• Develops and maintains operational reports including work orders, vandalism activity, parts usage, inventory tracking, and project data.
• Analyzes historical data to identify trends, recurring issues, and performance insights.
• Prepares management summaries to support operational planning and service level monitoring.
• Assists with compiling the annual Planned Maintenance Report and other recurring reports.
• Monitors key metrics to support continuous process improvement.

Communication & Service Coordination

• Serves as the primary point of contact for work order-related inquiries.
• Provides accurate, timely, and professional information to customers, callers, and visitors.
• Coordinates communication related to outages, shutdowns, and service disruptions.
• Escalates complex or high-impact issues as appropriate.
• Maintains strong working relationships with internal stakeholders.

Cross-Functional Coverage & Continuity

• Provides cross-coverage for the Purchasing Administration role during absences and peak periods.
• Maintains working knowledge of purchasing systems and procurement processes.
• Collaborates to align shared procedures and documentation.
• Supports business continuity and operational resilience.

Required Qualifications

High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Job Family

Organization Administration

Job Sub Family

Administrative Operations

Hourly Pay Range

$19.47 - $25.29 - $31.15

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

7:30 AM - 4:30 PM

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.