Payroll and Benefits Specialist

At Crutchfield Corporation, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for a Payroll and Benefits Specialist to join our HR team based at our Charlottesville location. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it! For the 3rd year in a row, we've been named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

Crutchfield is seeking a Payroll and Benefits Specialist primarily responsible for accurate, timely payroll processing while serving as a knowledgeable resource for employee benefit questions and benefit billing. This role emphasizes payroll accuracy, compliance with labor laws, and exceptional customer service. While the position does not administer benefits, it supports employees by explaining benefit information and answering benefit questions and partnering with internal teams and vendors to investigate and resolve discrepancies. The Specialist handles sensitive information with a high level of discretion, professionalism, and attention to detail.

As a Payroll and Benefits Specialist, you will:

* Process payroll accurately and on schedule, ensuring compliance with federal, state, and local labor laws and employment regulations.

* Investigate, resolve, and communicate payroll discrepancies, including missed punches, unapproved timecards, incorrect pay, and benefit-related deductions.

* Respond to employee questions regarding benefits coverage, eligibility, deductions, and payroll impacts related to benefits.

* Process enrollments and provide benefits education to employees in collaboration with our Benefits Manager.

* Responsible for benefit billing review, reconciliation, and issue resolution in coordination with benefits manager and HR team.

* Maintain accurate and up-to-date payroll and benefits-related records within ADP Workforce Now and payroll systems.

* Support broader HR functions as needed, demonstrating an active interest in learning and contributing across the HR field.

* Expected to travel to and attend meetings at different company facilities.

Preferred Qualifications:

* 1-2 years of payroll processing experience, preferably using ADP Workforce Now

* 1-2 years of experience working with timekeeping systems

* General knowledge of employee benefits and related processes

* Understanding of labor laws and employment regulations

* Strong analytical and problem-solving skills

* Proficient computer skills, including the ability to learn new systems quickly

* Demonstrated experience using Microsoft Excel to organize, analyze, and report on data with accuracy and efficiency

* Highly organized with the ability to manage multiple priorities efficiently

* Strong attention to detail while maintaining awareness of overall objectives

* Excellent customer service skills with a professional and approachable demeanor

* Ability to navigate complex situations with curiosity, compassion, and patience

* Clear and effective communication skills across phone, email, chat, video, and in-person interactions

* Ability to maintain confidentiality and handle sensitive information with discretion

* SHRM-CP/SHRM-SCP or PHR/SPHR certification is a plus

Following the initial training period, this role operates on a hybrid schedule, with three days per week working onsite and the remaining days remote.

This full-time position includes a comprehensive benefits package featuring health, dental and vision plans, short- and long-term disability insurance options, employer-paid life insurance, Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Employees also have access to a competitive wellness program, tuition reimbursement, a 401(k) plan, a relaxed dress code, and employee discounts on the cool products we sell. Ask us about these benefits in your interview - we're glad to provide details!

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status, or age.

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