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Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization. About the Role The Customer Service Representative serves as an integral position in upholding and communicating the maintenance and compliance guidelines for the Association to residential homeowners. In this role, the Customer Service Representative is responsible for enforcement and correspondence of expected standards to adhere to the governing documents and committee/Board of Directors expectations for residential units through routine inspections of community neighborhoods and association common areas. The ideal candidate for this role maintains the utmost professionalism, superior customer service, and can manage ad hoc projects as needed. What You Will Do
Acquire and maintain a practical understanding of the Summerlin Standard as it applies to community use restrictions, design guidelines and maintenance standards. Patrol community to identify non-compliance conditions and initiate correspondence with membership to effect corrections of such. Respond to membership correspondence relating to compliance issues and initiate any additional correspondence as need dictates. Routinely inspect common area facilities and report deficiencies to management. When conducting inspections, interact with membership to maintain a high profile and promote goodwill. Participate in Compliance Control Advisory Committee meetings and hearings to report on issues and develop understanding of membership concerns and perceptions. Work closely with the Design Review Administrator to effect compliance with the Design Guidelines and Standards. Take responsibility for the routine maintenance needs of the corporate vehicle assigned for representative use. On a rotating basis, participate in night and Saturday patrols, respective inter-office delivery, and pick-up of mail between multiple locations. Many times, will serve as the first point of contact for homeowners and need to effectively direct them to another person or department in a professional manner. Partners with support teams develop in-office efficiencies to support executive and other employees' in-office experience.
Monitor email, voicemail and return calls. When necessary, forward correspondence via email of reported resident concerns to staff. Assist with filing, copying, mailings as needed. Perform other administrative tasks as assigned and as necessary to support management staff. Assist other departments with projects, as requested.
ABOUT YOU
HS Diploma/GED. Punctual. Always maintain a professional appearance. This person is a reflection of our entire company. Strong writing skills Professional interaction with clients and vendors. Build positive working relationships with employees at all levels within the organization. Be resourceful and able to work efficiently even if given very little direction and information. Able to effectively multi-task and handle multiple projects. Exercise sound judgment when making decisions and willing to ask if unsure. Able to meet deadlines as necessary. Effectively work with minimal supervision. Strong Attention to Detail skills. Exceptional Communication Skills, both verbal and written. Good problem solver/creative thinker. "Can-do" attitude and pro-active. Highly proficient in MS office applications: Outlook, Word, Excel, Power Point. Learn other technologies as needed (Jenark, Smartwebs, etc.) Curiosity about artificial intelligence and emerging technologies, with a strong desire to continuously learn and apply new tools to work more efficiently.
Benefits Built for You
At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical.
Competitive 401k plan Generous PTO policy Premium medical, dental, and vision coverage Voluntary benefits for unexpected life events Student loan assistance and stipends to assist with lifelong learning
About Howard Hughes Communities Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands, Bridgeland, andThe Woodlands Hillsin Greater Houston; SummerlininLas Vegas; Teravalis inGreater Phoenix; Ward VillageinHonolulu; and Merriweather District inColumbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more atcommunities.howardhughes.com. NOTICE TO THIRD-PARTY AGENCIES
Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.
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The Howard Hughes Corporation
401(k)
Feb 12, 2026