Patient Experience/Administrative Coordinator

Fairfax Behavioral Health (a UHS facility):

Fairfax Behavioral Health, founded in 1930, is a private, free-standing mental health hospital that specializes in psychiatric and detox treatment. We strive to meet and respond to the needs of our community by offering a continuum of care and evidenced-based programs at multiple locations within our region. We have behavioral health facilities and services located in Kirkland, Everett, and Monroe, Washington. Mental and behavioral health challenges are a growing concern within our communities. Whether it is us or a loved one, we will all likely be affected by behavioral health and mental disorders or illness. This drives our passion for providing evidenced-based outpatient and inpatient psychiatric treatment programs with successful outcomes. For more information, please visit us at https://www.fairfaxhospital.com/

POSTION SUMMARY: Patient Experience/Administrative Coordinator:

The Patient Experience/Administrative Coordinator serves as a key liaison between patients, clinical staff and the organization. This role combines patient-centered guidance with essential administrative functions, including scheduling, documentation, communication and coordination of services.

The role will also investigate, resolve, document and report organization-specific patient and visitor complaints and concerns to leadership and staff. The role will collaborate with department leaders to ensure resolution of concerns to presented by patients, families, visitors or other representatives of the patient. Additionally, this role supports quality improvement initiatives and contributing to leadership efforts that enhance patient outcomes, satisfaction and safety.

Education: High School Diploma required. AA/BA preferred.

Experience: A minimum of 1-3 years experience.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since itsinceptioninto an esteemed Fortune 500 corporation, annual revenues were$15.8 billionin 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately99,000 employeesand continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,an insurance offering, a physiciannetworkand various related serviceslocatedall over the U.S. States, Washington, D.C., PuertoRicoand the United Kingdom. www.uhs.com

EEO Statement

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