Associate Employee Installation Specialist

This position follows a hybrid schedule with three (3) in-office days per week. Our office is located at 2720 N Tenaya Way, Las Vegas, NV.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Associate Employee Installation Specialist will be responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. This position is also responsible for overall employer contract loading using various databases and/or source documents.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Training will be conducted on site during normal hours. The hours during training will be during your normally scheduled shift.

Primary Responsibilities:

• Researching errors by comparing Account Management documentation against multiple internal systems
• Analytical and Researching techniques to trend or quantify projects
• Preparing, processing, and maintaining new group installation and renewals
• Reconciling reports and group set up discrepancies, as well as analyzing transactional data and submitting retroactive eligibility changes
• Research and respond to all claims processing inquiries from Client Management, Clinical, and other internal departments
• Perform claim testing to ensure accurate claim adjudication
• Conduct installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education material
• Overall employer contract loading using various databases and/or source documents. May research installation issues & develop customer specific resolutions which may include auditing contract loads for adherence to quality measures and reporting standards
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience working with Microsoft Office including Microsoft Outlook (ability to create, edit, save, and send documents) and Microsoft Excel (ability to create, edit, save, and send documents)
• 1+ years of data entry experience
• 1+ years of experience with medical or dental claims processing
• 1+ years of experience working with Medicaid or Commercial products
• Flexibility to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm, it may be necessary, given the business need, to work occasional overtime. Our office is located at 2720 N Tenaya Way, Las Vegas, NV. Employees will be required to work 3 days onsite and the rest from home

Preferred Qualifications:

• 1+ years of experience in Facets agreement configuration
• Experience working with medical claims platforms
• Experience with NetworX configuration or similar provider pricing tools
• Proficiency in SQL queries for data extraction, validation, and troubleshooting
• Ability to analyze and interpret reports to support decision-making and identify trends or discrepancies
• Experience working in a health plan or managed care environment
• Analytical and problem-solving skills
• Ability to collaborate cross-functionally with business and technical teams
• Serve as primary Configuration subject matter expert
• Experience in AI

Telecommuting Requirements:

• Reside within commutable distance to the office at 2720 N Tenaya Way, Las Vegas, NV
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrated proficiency in configuring and maintaining Facets agreements within healthcare systems OR Contract Interpretation Skills
• Proven ability to accurately interpret and translate contract language into system configuration and operational processes OR Claims
• Processing Knowledge
• Solid understanding of medical and dental claims processing, including adjudication workflows and benefit application
• Ability to produce high quality work with accuracy and attention to detail

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 - $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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