Program Coordinator

Position Overview

The Open Education Network (OEN) Program Coordinator is responsible for providing administrative support for OEN membership and programs. To accomplish this, the Program Coordinator will work with a variety of internal and external partners, and is responsible for ensuring success of various programmatic processes. The Program Coordinator will report to the OEN's Director of Community Engagement.

The University of Minnesota encourages a healthy work life balance for employees. CEHD is committed to an excellent employee experience, offering a flexible work environment that meets the needs of students, staff, faculty, and the communities we serve. Flexible work arrangements may include flexibility in schedule and/or work location. Please note that 100% remote work requires approval prior to offer.

Job Responsibilities

Contract Management & Member Relations (60%)

• Collaborate with new and returning community members to complete membership contracts and service agreements, proactively reaching out to existing customers regarding their renewal, and serving as the primary point of contact for customer contract and invoicing questions.
• Partner with the University's Office of General Council and Office of External Sales on processing contracts, serving as the OEN liaison; working collaboratively to approve contracts and update contract language and requirements.
• Ensure continuous improvement of the contracting process. Explore, develop, and implement new administrative initiatives and workflows in order to improve efficiency and effectiveness for the OEN and its members.
• Improve efficiency and effectiveness of CRM and other software processes, data structure, and automations.
• Collect, update, and manage all member customer data, including contact information, membership status and details, and program participation.
• Develop reports on member data to support the cross-organizational administrative needs such as budgeting projections, membership drives, grant reporting, program evaluation and membership renewal.

Program Support (35%)

• Assist with the development and implementation of event marketing, communications strategies, and logistics, including managing online web conferencing platforms and accessibility requests, and documenting processes.
• Coordinate with committees and work groups on virtual event planning, meeting scheduling, and documentation to support successful program implementation.
• Oversee workshop planning processes in collaboration with OEN staff and members, scheduling and coordinating workshop details to ensure that goals are met and programs run smoothly.
• Manage contracts, communication, and initiate stipend payments for workshop presenters and related member activities.
• Research and secure venues for in-person events, negotiating quotes and agreements with vendors.
• Manage application and registration technology and processes, as well as relevant follow-up communications, reporting, and invoicing follow-up for committees, certificate programs, community events, etc., in collaboration with OEN team members.
• Support new member onboarding and outgoing member processes, update member information, and maintain organized records in corresponding platforms and listservs.
• Coordinate annual Steering Committee recruitment process, schedule meetings, and maintain organized documentation related to Steering Committee engagement.
• Provide administrative support for special projects including grants.

Other Duties (5%)

• Collaborate with colleagues across the organization on other administrative tasks and duties as assigned.

Required Qualifications

• BA/BS with at least 2 years of professional experience, or a combination of education and experience equal to 6 years.
• Ability to provide exceptional customer service and collaborate effectively with people from a variety of communities, backgrounds, and identities.
• Ability to learn, experiment with, and comfortably use a variety of technologies to support operations.
• Ability to effectively prioritize and work on multiple tasks with concurrent deadlines and demonstrate effective time management skills and efficiency.
• Strong organizational skills and attention to detail.
• Ability to develop and deliver courses in ways that effectively account for a variety of diverse backgrounds, communities, identities, and abilities.

Preferred Qualifications

• Prior experience working with contracts and external sales.
• Experience with platforms including Destiny One Registration System, Qualtrics, CRMs, and/or workflow management software.
• Proficiency in using Google Workspace.
• Experience with calendaring or scheduling.

Department Overview

The Open Education Network (OEN) is a community consisting of over 300 member colleges, universities, regional higher education systems, and consortia - representing nearly 1,800 institutions. It works to advance educational equity through Open Education, in alignment with the Guiding Principles of equity, inclusivity, action, humanity, integrity, shared abundance, and the common good. The OEN is housed in the Center for Open Education in the College of Education and Human Development at the University of Minnesota.

College Overview

The College of Education and Human Development (CEHD), the University's third largest college, contributes to a just and sustainable future through engagement with the local and global communities to enhance human learning and development at all stages of life. We know diversity is necessary to do our best work and foster our humanity. That's why the CEHD community is collectively dedicated to cultivating an inclusive and equitable environment, embracing and celebrating all identities of our students, staff, and faculty. These values are also a moral imperative requiring continuous proactive measures and a firm stance against prejudice, discrimination, and systemic injustice.

Pay Range: The salary range for this position is $65,000 - $70,000. Final salary offers are dependent on the candidate's experience, skills, and internal equity within the department.

Time Appointment: 100% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

This position is not eligible for visa sponsorship

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).