Service Coordination Admin

Mission
Support coordination department with various administrative tasks such as entering orders, tracking parts, scheduling maintenance work, and confirming scheduled appointments with customers. As well as assisting with coverage for when coordination is out.

Roles and Responsibilities
Service Scheduling - Provide backup coverage for the Service Coordinator during absences or high volume periods, ensuring continuity in scheduling and communication. Assist territories with forward planning of maintenance work.

Service Administration - Support the scheduling of service and maintenance work by entering orders and completing tasks in a timely manner. Secure and verify purchase orders for service work, confirming billing and shipping addresses with customers when necessary. Track and follow up on parts required for scheduled jobs to ensure timely service delivery. Report any scheduling conflicts or technician issues to the Service Manager promptly. Help manage and monitor work in progress to support efficient service operations.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

Experience
Minimum of two years of experience in a fast past environment

Education
High School diploma

Skills
Must be able to work independently and have excellent organizational, interpersonal, communication (verbal and written), problem-solving skills, daily prioritizing/reprioritizing, time management, & multitasking skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel, as well as in OneNote/SharePoint applications.

Supervisory Responsibility
None.

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Attractive benefits Include:

Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
Health insurance/ Dental insurance/ Vision insurance
Competitive Paid time off
Life & Disability insurance
Salary range: $49,000-$62,000 based on knowledge, skills and experience; "Geographically adjusted"

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco office in West Springfield, MA.

Talent Acquisition Team: Joseph Coleman