Client Support Specialist

Title: Client Support Specialist

Duration: 04 months contract + Possibility of Extension/FTE

Location: Winter Park, FL 32789

Pay Rate: $20.00 - $22.50 hourly on W2

JOB DESCRIPTION:

Schedule: Monday-Friday, 8:30 AM-5:00 PM (30min lunch)
Responsibilities:
Agent Support
* Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
* Support agents with any technology, process, or operationally related questions
* Provide basic social media and marketing support to agents and manage office social media accounts, on demand
* Promote a friendly, inclusive office culture that reinforces our agent value proposition
* Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
* Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration

Minimum Qualifications:

• Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
• Familiarity with the use of social media platforms is required. As well as an understanding of how these platforms are used in marketing.
• Excellent written and verbal communication skills are essential
• Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required
• Proficiency with MS Office applications is strongly preferred
• Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
• A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial
• Willingness to be nimble and adjust priorities as needed
• Ability to travel to additional offices in the region on an as-needed basis
  

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.