New

Global Technology and End User Services Executive Technical Support

Stellantis
parental leave, tuition reimbursement, 401(k)
United States, Michigan, Auburn Hills
Feb 14, 2026
The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met. Key Responsibilities: Ensure that SVP, IEC members and their admins receive quality technical support. Facilitate their experience by maintaining open communication channels between IT teams and users. Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, ...] Main Activities: Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant. Provide technical assistance (network, audio video, ...) guidance to support major events lead by business area. Train end users on the effective use of software and IT systems. Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve. Receive, track, and resolve technical support requests from SVP, IEC members and their admins. Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally. Document procedures, common issues, and solutions to create a knowledge base accessible to end users. Availability: Ensure a rotating 7/7-day permanence with the local team. The Executive Support collaborate with: SVP, IEC members and their admins IT teams (CISO, Network, Digital Events, MS 365...). Admins network Communication Team Head of locations HR team Basic Qualifications: Bachelor's degree in information technology, computer science, engineering, or related field 5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology) Excellent composed and verbal communication skills Strong Leadership, decision-making and organizational skills Attention to detail and multi-tasking skills Fluent in English Salaried Employee Benefits (US, Non-Represented) Health & Wellbeing Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.