Senior Product Manager

Frontline Workers (FLWs) are the backbone of the global economy and our daily lives. From healthcare professionals to retail associates, they represent over 2.2B people worldwide yet remain some of the most underserved by technology. Microsoft Teams is changing that by empowering FLWs with the AI-driven tools they need to thrive.

We operate at the intersection of communication, collaboration and generative AI, and thrive in an environment where ambiguity is the norm. Our mission is to design and deliver AI-powered productivity and comms tools tailored to the unique needs of frontline workers.

We are part of a fast-paced, innovative environment with leaders who are both strategic and passionate about delivering results. We value action over hesitation, taking informed risks, learning quickly, and adapting with resilience. We will succeed when our customers and partners succeed. We are focused on applying deep customer empathy, data insights, and responsible AI principles to drive innovative solutions that solve the industry's most challenging problems. Our culture of agility, openness, and accountability breeds inclusion, trust, and collaboration.

As a Senior Product Manager, you will be the model of product management excellence, balancing big-picture vision with decisive execution in highly dynamic conditions. You'll define strategy, drive growth, and deliver world-class experiences that accelerate adoption and engagement across frontline worker scenarios.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Set vision and strategy in ambiguous, fast-changing environments, leveraging agentic AI to simplify communication, onboarding, operations, and productivity.
• Regularly assess industries and market landscapes to identify both short- and long-term opportunities for Teams growth, especially in frontline-heavy sectors.
• Define and deliver end-to-end product experiences that connect chat, meetings, channels, and operational workflows seamlessly navigating organizational complexity and driving alignment across diverse stakeholders.
• Drive the full product lifecycle with urgency and ownership: conduct research, define requirements, prioritize features, and launch experiences that scale globally.
• Leverage data and experimentation (A/B testing, funnel optimization, cohort analysis) to measure impact, inform decisions, and iterate quickly when assumptions change.
• Champion responsible AI by embedding transparency, reliability, privacy, and fairness in every product decision.
• Represent Microsoft externally, evangelizing our vision at customer meetings and industry events.
• Partner closely with key accounts and field teams to accelerate growth of Teams & Microsoft 365 in the frontline segment.
• Mentor and influence other PMs, modeling maturity, sound judgment, and resilience under uncertainty.
• Foster a culture of inclusion, openness, and accountability where team members thrive and deliver phenomenal results.

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development
  • OR equivalent experience.