Instructional Designer

About team / role
At WEX, we are on a mission to empower our employees through impactful, tailored learning experiences that drive growth and performance across the globe. As a member of our Learning Design and Development team, you will join a collaborative, forward-thinking group that embraces creativity, technology, and innovation in learning design. Our expanded portfolio is central to WEX's success, encompassing enterprise learning, leadership development, career management, and role-specific training aligned with critical business priorities.

We are seeking a creative, detail-oriented Instructional Designer to bring these initiatives to life through engaging content and modern delivery methods. In this role, you will apply instructional design best practices to analyze needs, architect holistic learning solutions, and develop high-quality multimedia assets and interactive e-learning. By partnering closely with fellow IDs, HR and Learning Business Partners, key stakeholders, and SMEs, you will translate complex information into digestible, high-impact experiences for our diverse global audience.

How you'll make an impact

Instructional Design & Content Development

• Conduct needs assessments and discovery sessions to define clear learning objectives.

• Apply instructional design models and adult learning principles to craft effective learning experiences.

• Create instructional materials, including course outlines, learning objectives, facilitator guides, job aids, and interactive training activities.

• Collaborate with SMEs to source, validate, and refine content for accuracy and clarity.

• Provide consultative guidance to stakeholders on learning strategies, design decisions, and content effectiveness throughout the development process.

E-Learning & Multimedia Production

• Develop project plans, storyboards, and wireframes for e-learning modules and training videos.

• Design multimedia assets, including video, graphics, animations, and AI-narrated audio, using tools like Camtasia, Adobe Creative Cloud, Google Vids, and WellSaid Labs.

• Leverage generative AI tools (e.g., Gemini, NotebookLM, ChatGPT) for brainstorming, content drafting, and refinement.

• Build and publish interactive e-learning modules using authoring tools such as Articulate Storyline 360 and Rise 360.

Project Management & Stakeholder Consultation

• Design learning initiatives from concept through delivery, collaborating with business stakeholders to define objectives, manage timelines, and ensure solutions meet organizational needs and quality standards.

• Provide guidance and recommendations to stakeholders throughout the project lifecycle, ensuring training is effective and aligns with business priorities.

• Assist with facilitation of workshops or training sessions as needed.

• Manage multiple projects simultaneously, meeting deadlines and maintaining high-quality standards.

• Lead content review cycles, gather feedback, and manage approvals.

• Provide exceptional service and communication throughout the development lifecycle.

• Use Google Workspace, Jira, and other project management tools to document, track, and collaborate effectively.

Experience you'll bring

• Bachelor's degree, preferably in Instructional Design, Educational Technology, Education, Multimedia Production, Graphic Design, or a related field.

• 2+ years of experience in e-learning development, multimedia production, and instructional design.

• A portfolio showcasing your instructional design work and e-learning samples is strongly preferred.

• Demonstrated Proficiency with:

  • Video Production: Experience with video recording and production via video conferencing (e.g., Zoom, Google Meet).

  • Video Editing & Production Software: Google Vids, Camtasia, Adobe Premiere Pro, After Effects.

  • AI Voice Generation: WellSaid Labs or Google Vids (or similar text-to-speech tools).

  • E-Learning Authoring Tools: Articulate Storyline 360 and Rise 360.

  • Generative AI Tools: Gemini, NotebookLM, ChatGPT (or similar).

  • Graphic Design Software: Adobe Photoshop, Illustrator, InDesign.

  • Google Workspace: Docs, Sheets, Slides, Drive.

• Strong Foundation in:

  • Instructional Design Principles and Adult Learning Theories.

  • User Experience (UX) design for digital learning environments.

  • Knowledge of web and video accessibility standards (e.g., WCAG, Section 508 compliance).

• Strong project management skills with the ability to prioritize and execute tasks efficiently.

• Outstanding customer service skills and a collaborative team player mindset.

• Excellent written and verbal communication skills.

To Apply

Please submit your resume, a cover letter, and a link to your portfolio (if available) showcasing relevant design samples, training videos, and e-learning projects.