New

Patient Financial Service Rep

TEKsystems
$22.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Oregon, Portland
Feb 14, 2026
About the Role The Patient Financial Services Specialist delivers comprehensive financial support throughout the patient journey by combining exceptional patient customer service, self-pay account management, and financial assistance expertise. This role serves as a critical liaison between patients and the healthcare organization, helping patients understand and navigate their financial responsibilities while optimizing revenue collection and ensuring compliance with organizational policies. If you are empathetic, detail-oriented, and thrive in a patient-facing financial role, this is an opportunity to make a meaningful impact on both patient experience and organizational outcomes. What You'll Do * Serve as the primary point of contact for patients regarding billing questions, insurance coverage, payment options, and financial responsibilities. * Research and resolve complex billing inquiries by reviewing account histories and collaborating with internal departments. * Process patient payments and accurately document all interactions in the EMR system while maintaining strict confidentiality in compliance with HIPAA regulations. * Proactively contact patients regarding outstanding balances, negotiate payment arrangements, and manage follow-up on delinquent self-pay accounts. * Identify and resolve billing discrepancies that affect patient balances or cause payment delays. * Conduct financial assessments to determine eligibility for internal financial assistance and administer charity care programs according to established guidelines. * Screen patients for eligibility in government programs such as Medicaid, Medicare, and CHIP, and guide them through the application process. * Calculate and communicate patient financial responsibility estimates prior to services to ensure transparency and informed decision-making. * Collaborate with clinical teams to help remove financial barriers and support patient access to care. * Stay current on healthcare billing regulations, payer policies, and financial assistance programs to ensure compliant and accurate guidance. * Participate in continuous improvement initiatives to enhance workflow efficiency and the overall patient financial experience. * Support team goals by contributing to collection targets, patient satisfaction metrics, and timely account resolution, while remaining cross-trained in other revenue cycle functions for backup support. * Perform other duties as assigned. What You Bring * Associate's degree in Healthcare Administration, Finance, or a related field. * 2+ years of experience in healthcare revenue cycle or patient financial services. * Demonstrated knowledge of medical terminology, billing procedures, and insurance concepts. * Strong understanding of government healthcare programs and eligibility requirements, including Medicaid and Medicare. * Working knowledge of HIPAA regulations and the Fair Debt Collection Practices Act (FDCPA). * Proficiency with healthcare billing software, CRM systems, and financial assistance program platforms. * Proficiency in Microsoft Office Suite, particularly Excel, with the ability to create, interpret, and analyze spreadsheets and reports. * Excellent attention to detail and strong organizational skills, with the ability to manage multiple priorities and meet deadlines. * Outstanding verbal and written communication skills, including the ability to explain complex financial information clearly and professionally. * Customer service-oriented mindset with the ability to handle sensitive financial conversations with empathy, discretion, and professionalism. Why You'll Love Working Here (Employee Value Proposition) * 100% Remote Work (PST or MST time zones) * Supportive, collaborative team with strong camaraderie * Emphasis on work-life balance and schedule flexibility * Ongoing learning, growth, and career development opportunities * Meaningful, mission-driven work that directly impacts patient access to care * Competitive compensation and benefits * Approachable leadership and a culture that listens Work Environment This is a fully remote position, open to candidates located in Pacific or Mountain Time Zones only. Job Type & LocationThis is a Contract to Hire position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $22.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 21, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.