Practice Manager

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $75,000.00 - $82,000.00

Position Summary

The Practice Manager leads, supervises, and coordinates overall operational and administrative functions of assigned Neurology clinical practice site(s) to ensure maximum efficiency, high-quality patient experiences, and compliance with appropriate regulatory policies. The Practice Manager leads the assigned practice(s) in a manner that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.

Responsibilities

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  Directly manages all assigned staff: hires, trains, and mentors new staff members and ensures appropriate staff coverage for assigned units.

  
  
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  Ensures all staff are compliant with university, FPO, and department policies and procedures.

  
  
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  Ensures timely submission of all HR-related transactions for assigned staff, including performance management, talent management, recruitment & retention, succession planning, professional development, employee engagement, etc.

  
  
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  Performs all related transactions related to time and attendance for assigned staff, including but not limited to scheduling, time-off requests, and related activities.

  
  
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  Establishes a culture of coaching and mentoring to facilitate continuous professional development and maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction.

  
  
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  Identifies and mitigates any roadblocks to performance; evaluates effectiveness of development.

  
  
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  Works with Director or other resources to set objectives and/or develop remediation/action plans.

  
  
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  Facilitates staff training of Practice Associates, Patient Experience Specialists, Administrative Assistants, Master Schedulers, and those working on various projects managed by Operations Manager in accordance with protocol and/or other relevant requirements.

  
  
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  Updates and maintains administrative policies and procedures to ensure objectives are met and are in line with departmental objectives.

  
  

Minimum Qualifications

• Requires bachelor's degree or equivalent in education and experience plus three of related experience.

Preferred Qualifications

• A Master's degree is preferred

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.